Wifi connected, but sometimes no internet connection on one mobile and pc only

Koushik7788

a week ago

Posts: 8

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-07-24

Wifi connected, but sometimes no internet connection on one mobile and pc only

a week ago

Tags: #Network Connectivity

Model: Archer C80

Hardware Version: V2

Firmware Version: 1.14.0 build 240617

I am facing problem with router since almost a week . After a while my the mobile says no internet connection . But other devices WiFi working fine. When it says no internet on mobile , then I tried for router web log in same mobile but failed. Say refuse to connect . Internet started working again when wifi I turned off and on in mobile. Can anyone help please ....

1 Reply

Sunshine

a week ago

Posts: 7368

Helpful: 1189

Solutions: 848

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Registered: 2018-12-17

Re:Wifi connected, but sometimes no internet connection on one mobile and pc only

a week ago

@Koushik7788

Hi,

Please make sure the phone is getting a great WIFI signal.

If you have enabled smart connect, please disable it and test if the issue happens on both 2.4G and 5G.

You can also change the WIFI channel and channel width.

If only this certain phone has the unstable issue, please also connect it to another WIFI or hotspot to test. And please also check if you have set advanced settings like parental control or mac filtering for this device.

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Wifi connected, but sometimes no internet connection on one mobile and pc only

Wifi connected, but sometimes no internet connection on one mobile and pc only

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