Device Cloud offline

Device Cloud offline

Device Cloud offline
Device Cloud offline
3 weeks ago - last edited 2 weeks ago
Model: TL-MR6400  
Hardware Version:
Firmware Version:

Hi, the router is on line as I can control other device through it.

however when trying to reach it remotely through the app "thether" it is showed as offline and there's no way to access to it.

Any solution, last week was working very fine.

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#1
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3 Reply
Re:Device Cloud offline
3 weeks ago

  @ang3l76 

 

Hi, thanks for posting question here.

You may reboot the router or update Tether app to the latest from Google Play/Apple Store.

If convenient, you may take factory reset on the router and reconfigure it.

 

 

 

 

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#2
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Re:Device Cloud offline
3 weeks ago

  @Marvin_S hi, the router is not exacly located in the same place where I am... cannot reboot it. It was working fine till last week, I have used Tether many many times without no issues at all. It is still offline, however I know for sure it is online and working. 

I can read here many people have had the same issues, any solutions? Thanks 

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#3
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Re:Device Cloud offline
2 weeks ago - last edited 2 weeks ago

  @ang3l76 

 

Hi, thanks for your update~

Now I can understand your situation more clearly. According to your description, the device is offline from TP-Link cloud, so you failed to control it via Tether app anymore.

Did you remember the hardware version and firmware version of your TL-MR6400?

I am afraid now the best method is to get the device rebooted by someone for a try.

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#4
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