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TP-Link Archer C6 v4 VPN Feature MISSING Despite Official Comparison [TP-LINK PROVIDED WRONG INFO]

TP-Link Archer C6 v4 VPN Feature MISSING Despite Official Comparison [TP-LINK PROVIDED WRONG INFO]

TP-Link Archer C6 v4 VPN Feature MISSING Despite Official Comparison [TP-LINK PROVIDED WRONG INFO]
TP-Link Archer C6 v4 VPN Feature MISSING Despite Official Comparison [TP-LINK PROVIDED WRONG INFO]
2024-10-16 18:54:02
Tags: #Feature Request #VPN #Wrong info by TpLink Official
Model: Archer C6  
Hardware Version: V4
Firmware Version: 1.13.6 Build 240430 Rel.54880n(5553)

Hello TP-Link team,

I recently purchased the Archer C6 v4 router based on the comparison between the C6 v4 and the C64 from your official website. The comparison indicated that the C6 v4 supports OpenVPN connectivity, which was the main reason I chose this model. However, after installing the router and checking the admin panel, I was disappointed to find no VPN option.
 

I feel misled by the inaccurate information on your website. I have a screenshot of the comparison and would like to request clarification or a resolution for this issue.

Looking forward to your response.

Even the v2 and v3 models have OpenVPN connectivity, so why is it missing in v4? This feels like a bad joke!

You may find the compare link by clicking here: https://www.tp-link.com/in/compare/?typeId=9&productIds=50920%2C58556 

or see the screenshot or attached file.

Please give us the functionality in the next update or refund our money for the misled.

Thank you,
Dhiman Sarker Bappi
chessdhiman@gmail.com
+8801684216333
Dhaka, Bangladesh
 

Compare of C6v4 and C64 in official site




 

File:
screencapture-tp-link-in-compare-2024-10-17-00_16_48.pdfDownload
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#1
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3 Reply
Re:TP-Link Archer C6 v4 VPN Feature MISSING Despite Official Comparison [TP-LINK PROVIDED WRONG INFO]
2024-10-18 03:26:07

@Dhimanda 

 

Thank you for posting your inquiry in the global community.

 

I apologize for any confusion or inconvenience caused by the misleading information on the website. I've reported this concern to the local website admins and requested an update to the specifications as soon as possible.

 

In your case, you can return the Archer C6 V4 and consider purchasing a different model that supports OpenVPN:

https://www.tp-link.com/in/home-networking/wifi-router/?filterby=AND%7C6111%7C6112

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:TP-Link Archer C6 v4 VPN Feature MISSING Despite Official Comparison [TP-LINK PROVIDED WRONG INFO]
2024-10-18 20:16:55

  @Kevin_Z 

If I attempt to return this router, which seller would accept a broken seal and a used device?
This is not a practical or realistic solution.
I made the purchase based on the information provided on your official website, and I feel misled. There needs to be a better resolution offered here, such as an exchange or compensation for the inaccurate details.

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#3
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Re:TP-Link Archer C6 v4 VPN Feature MISSING Despite Official Comparison [TP-LINK PROVIDED WRONG INFO]
2024-10-21 06:02:02

@Dhimanda 

 

I can confirm that you're located in Bangladesh and purchased the router from a local store. I've forwarded your case to the relevant team, and they may contact you directly via email. Please wait patiently and let me know if you need further help.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Information

Helpful: 1

Views: 209

Replies: 3

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Wrong info by TpLink Official
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