Possible Failure of AX21 Wifi 6 router
Hi TPLINK Community
I have a AX21 router that will no longer connect. I originally used it as an access point to extend my coverage area to my basement.
The AX21 worked for about 3-4 months after purchase this year then just over night would not allow any connections.
I had it working as an AP connected to a switch which was connected via Ethernet CAT 5 cable to my main AX21 router upstairs. DNS was disabled on 2nd router and the 2nd router had IP address within the address range defined by the main router.
I used the past tense because I have tried factory resets on 2nd router 7 or more times but no longer can connect to the 2nd router - via Ethernet cable or by wifi on phone. When 2nd router was working the 1st 3 lights from the left were on green also with the 5th light from left on. Now only the 3 left lights are on.
I used the Windows run CMD, ipconfig, to connect between the router & my computer via Ethernet cable. The message I get is "media disconnected".
I think the 2nd router has just failed. Does anyone have any suggestions how to fix connectivity, or confirm what I else I can do to indicate it has failed?
Thanks!
Teelnkr
Here's what your router LEDs staus mean:
When in AP mode first 4 LEDs should be on and the fifth will be on when you plug a wired device.
Here's how to configure AX21 in AP mode (Case 1).
To reset the router you have to press and hold the reset button for about 10 seconds.
After resetting the router connect via ethernet cable to a LAN port to configure it.
If after reset you still don't have access to the router, your best bet is to contact your local support for further assistance.
Here's what your router LEDs staus mean:
When in AP mode first 4 LEDs should be on and the fifth will be on when you plug a wired device.
Here's how to configure AX21 in AP mode (Case 1).
To reset the router you have to press and hold the reset button for about 10 seconds.
After resetting the router connect via ethernet cable to a LAN port to configure it.
If after reset you still don't have access to the router, your best bet is to contact your local support for further assistance.