Archer AX55 Pro (v1) has become unreliable
I purchased the AX55 Pro almost exactly a year ago and I've been very happy with it. (It was an upgrade from another Archer model and exclusively use TP-Link network devices in One Mesh mode.)
Recently, however, I've been experiencing outages on a weekly basis. The pattern is very much that I go to sleep with everything working fine but then wake up several hours later to find that the network is still visible but with no internet service. (There is nothing to indicate any issues with my cable router.) The only fix is to restart the AX55 Pro. Everything then works OK again only for it to happen again within a matter of days/ a week.
This could be a hardware fault of course but I can't help feeling that these issues started after applying the v1.3.1 update in July.
To clarify my network:
Ground floor: Virgin Media Hub 5 cable router in modem mode > Archer AX55 Pro v1 > TL-WPA8631P Kit v4
First floor: RE705X Range Extender v1
Basement: TL-WPA8631P v4
Out-building: TL-WPA8631P v4
I've set my router to automatically reboot itself once a month. I manually reboot the other devices with the same frequency.
Please can you advise what can be done to fix this problem.
Thank you.
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tintin_uk wrote
Thanks for reaching out.
To come back on your question, no, I haven't tried disconnecting the Powerlines; This is the first time its been suggested as a potential solution - although I would argue that even if it fixes the problem, its not the answer. The One Mesh system is why I purchased TP-Link equipment.
Although I'm keen to help identify the problem, it would be a bit of a pain to have to disconnect the Powerline for up to a week to see if the network falls over or not.
TT.
@tintin_uk Thank you for getting back quickly.
I understand. If it is not possible to test the connectivity by removing the powerline devices from the network, could you please check the email we sent to you and confirm if that works?
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Hi All,
yes, I can confirm I'm having 2 mesh devices connected in my network.
I have TL-WPA8631P 4.0 as sending device and TL-PA8010P 4.0 as receiving one.
My situaiton is very similar like @tintin_uk one.
Disconecting the Mesh devices is not an option for me as I was buying the Archer AX55 Pro due to Mesh system compatibility.
I would be happy to support you with the mesh disconnecting but the device is hardly accesible for me and I would need to move a lot of furniture in my house.
BTW, this issue is not actual for me any longer.
I lost my patience so I have purchased another TP-Link Router (Archer BE230).
This router seems to be a newer model supporting WiFi7, so I was hoping that this would have a new firware too.
I'm testing the new device for almost 2 weeks now and I'm not observing a single disconneciton.
I' afraid, that the issue of Archer AX55 Pro seems to be a firmware related as there is no issue with other TP-Link model I have.
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Thank you very much for your detailed description.
I saw similar feedback in other forum threads and our development team has provided a beta firmware to address this concern. Would you like to try that beta firmware on your Archer AX55 Pro?
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Just to advise anyone following this thread whom might be having the same issues, I've been running the 1.3.2 beta for just over 3 weeks and my AX55 Pro has been completely stable - as it was prior to the July firmware update. I would recommend anyone with the same issue to reach out to the Support team to try the beta firmware. I look forward to the full release of the firmware soon.
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Hi, I saw this thread. I am having same exact issues with the archer ax55 v1. I am on 1.3.3 Build 20240628 rel.37017(4555) however. From the below response on Tintin I see there might be a solution? Can you let me know?
If relavent just FYI, I have powerline adapters TL-WPA8631P active. This was working fine for > 1 year. I have exact same problem with internt coming in just fine from the ISP. I can't access the router via the Tether app or utp cable. I therefore cant look at or export log files.
After a restart of the router all is fine again for a couple of days. It's becoming a bit frustrating I must say... so I'm looking at other systems now because this is simply not satisfactory. In general I like the router... except for the fact it has become unstable for some reason.
Thanks in advance.
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Yes. As confirmed by tintin_uk, the provided beta firmware has resolved the issue he encountered with his Archer AX55 Pro V1.
However, we haven't received reports of a similar issue with the Archer AX55 V1. Could you please provide some details if you're experiencing this problem?
1. What specific behavior occurs when the router crashes? Do all LEDs, including the power LED, flash off and on?
2. How are the devices connected? Are there other switches or extenders involved besides the AX55 and the TL-WPA8631P KIT?
3. Is there a specific activity that triggers the crash or reboot?
More details would help us locate the issue more efficiently. Thank you.
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Thank you for your reply. Hereby my response.
1. The behaviour of the router: the way I notice issues are starting is because the WiFi signal is dropping all of a sudden. Seems both WiFi bands are down and come up again several times. After some time it's only the power lines that are up so to me it looks like the router WiFi is off completely. Connected to the Powerline wifi i simply get the message that I am connected to WiFi but there is no internet connection. I cannot connect to the router setting though internet tether (mobile data), also not when contacted to the router with utp called. So it really crashes and is totally unresponsive. All led lights are on. They do not switch off so from that point of view nothing send wrong. After I manually switch off the router and switch it on again all is working again. This happens randomly. I'm not doing anything special... Other then working from home for instance.
2. Connection is that my router is connected directly connected to glasfiber modem of isp. I have two power lines active on 2 floors. No further switches or something. Very basic.
3. No specific activity. Just normal internet usage.
Looking forward to your reply.
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Thank you very much for all the details.
To assist and figure it out efficiently, I would like to forward your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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