VPN Client does not work

VPN Client does not work

VPN Client does not work
VPN Client does not work
2024-07-30 15:01:58
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.0.8 Build 20240226 rel.61914(4555)

Hi People.

I have been using VPN service for some time, and I have several routers that support VPN client functions (GL-Inet, Asus). On all of them, VPN client function works without any issue

My current VPN provider is Surfshark and I created and downloaded wireguard configuration for the router.

I uploaded that config into BE550 and the status showed connected with a question mark (when you click on the question mark then it shows Server IP and DNS of Surfshark. So far so good.

Open a speedtest webpage to check the speed - it shows my normal ISP.

ok, I didn't add clients that will use VPN function... Click of a button and I have added devices that need to go over the VPN. So far so good.

Ops my ISP is still shown on speedtest page. OK no problem, I just need to enable them. Done

In hope that now my problems are gone, I tried to connect to speedtest page and I can't access it anymore. I can't access anything on the internet from that device.

When I uncheck a device from device list - not to use VPN then the internet works normally again.

 

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#1
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3 Reply
Re:VPN Client does not work
2024-07-31 11:19:33

  @azdaha 

Hi,

 

Thank you so much for taking the time to post the issue on the TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240783152, please check your email box and ensure the support email is well received.

Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:VPN Client does not work
2024-07-31 14:59:41 - last edited 2024-07-31 16:30:42

  @Sunshine 

Thank you for your quick response.

I thought I resolved the problem but that unfortunately wasn't the case.

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#3
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Re:VPN Client does not work
2024-08-07 20:22:47

  @Sunshine 
Thank you for your effort, but your colleagues didn't reply regarding the ticket (I sent them a reminder as you suggested). Also, I opened another ticket (
TKID240774176 ) where any chatbot (whose only task is to say Hi. How can I help you) would be more useful than Armand Conrad who just sent replies in a few days to satisfy SLA of the ticket.

 

Regards,

 

 

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#4
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