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Deco X50 Hardware Issue

MarcSakai_999

2024-07-18 07:05:23

Posts: 3

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Registered: 2024-07-05

Deco X50 Hardware Issue

2024-07-18 07:05:23

Tags: #Network Connectivity #Connection Preference #Reports #Access Point Mode

Model: Deco X50

Hardware Version: V1

Firmware Version: V1.5.1 Build 20240417 Rel. 52783

I need help guys, I have 2 Deco X50's and 1 Deco M4 at our house. When I woke up this morning, it is blinking red maybe I need to just reset and resetup again using the deco app. And then I found out, the Deco X50 that I was setting up was not at full bar and like glitching Wi-Fi bar to my phone. Is this normal guys? I think there's a bug issue software or the hardware itself. Is there somthing I need to do like go to a repair shop or what hahaha? Please help me. I appreciate your help!

3 Reply

David-TP

2024-07-19 05:55:12

Posts: 12443

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Registered: 2020-04-14

Re:Deco X50 Hardware Issue

2024-07-19 05:55:12

@MarcSakai_999

Hi, Since there are 2*Deco X50, Did both of them have the same issue, or just one of them?

If it was the main Deco X50, I think you could replace it with another Deco X50:

How to replace the main Deco with another Deco

It is also suggested to install the beta firmware here:

Optimize The Overall App Experience/Network stability on Deco X50/X55_V1

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

MarcSakai_999

LV1

2024-07-19 09:29:04

Posts: 3

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Registered: 2024-07-05

Re:Deco X50 Hardware Issue

2024-07-19 09:29:04

@David-TP

Hello, the main one Deco X50 works perfectly well but the other one is not. When I set it up closer to the main and it turns green light, but when I put it away like for example to the living room, it disconnects. Normally the Deco must handle the connection pretty well. I removed some appliances and things that block off the passage of the signal.

MarcSakai_999

LV1

2024-07-19 09:30:15

Posts: 3

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Stories: 0

Registered: 2024-07-05

Re:Deco X50 Hardware Issue

2024-07-19 09:30:15

@David-TP

I tried the torubleshooting steps but it's not working.

Deco X50 Hardware Issue

Deco X50 Hardware Issue

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