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Deco x50 randomly disconnects from the internet

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Deco x50 randomly disconnects from the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco x50 randomly disconnects from the internet
Deco x50 randomly disconnects from the internet
2024-10-18 14:15:29 - last edited 2024-11-07 11:50:47
Tags: #Network Connectivity
Model: Deco X50  
Hardware Version: V1
Firmware Version: 20240718 Rel.44414 1.5.5

My Deco x50, single unit which acts as a router, randomly disconnects from the internet for about 30 seconds several times a day which make the usage very difficult.

Can you please assist?

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1 Accepted Solution
Re:Deco x50 randomly disconnects from the internet-Solution
2024-10-21 10:02:52 - last edited 2024-11-07 11:50:47

  @AviE 

Hi, Did the Deco turn red during the disconnection?

- Have you checked whether the ISP modem had a stable connection, such as connecting a computer to the modem directly when Deco was disconnected?

 

I noticed you had the Deco for a while. Did the disconnection start recently?

Please also refer to the following suggestions-case 1 for more advice:

Fix unstable connection when connected to the Deco network

 

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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Re:Deco x50 randomly disconnects from the internet-Solution
2024-10-21 10:02:52 - last edited 2024-11-07 11:50:47

  @AviE 

Hi, Did the Deco turn red during the disconnection?

- Have you checked whether the ISP modem had a stable connection, such as connecting a computer to the modem directly when Deco was disconnected?

 

I noticed you had the Deco for a while. Did the disconnection start recently?

Please also refer to the following suggestions-case 1 for more advice:

Fix unstable connection when connected to the Deco network

 

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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