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X50 config issue

CasaAVA

22 hours ago

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Registered: 2024-09-29

X50 config issue

22 hours ago

Tags: #Installation

Model: Deco X50

Hardware Version:

Firmware Version:

Hi,

I just bought X50 to make the upgrade from E4. Unfortunately I can't access the config interface from the app. I have installed the app on my mobile (iPhone X - iOS 16.7.10), connected the base to modem, but each time I start the procedure I get the message "Can't connect to DECO". What shall I do?

When I scan manualy the label for Wi-Fi network (Deco_9BE8) the mobile reads Deco_98E8) :(

Thanks, Robert

1 Reply

Sunshine

an hour ago

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Registered: 2018-12-17

Re:X50 config issue

an hour ago

@CasaAVA

Hi,

Do you want to set up a new network with the Deco X50?

Please make sure that only one of the Deco units powered on and it is blinking blue. If not, you can reset the Deco unit.

And please turn off mobile data, VPN and other apps related to VPN. And also enable local network and location permissions.

If it still cannot work, test with another phone or set another Deco as the main unit.

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CasaAVA

22 hours ago

Posts: 1

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Registered: 2024-09-29

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X50 config issue

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