AX55 keeps dropping out - dropsout more than 1% per day - poor product
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I have had this frustrating product for nearly 6 months and it is awful. I've tried several patches, since 1.2, and nothing has worked. Stay away from this product, and TPLink, please improve your patching and testing processes as it is clearly failing with this product.
I cannot recommend the AX55 and suggest you dont purchase it.
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Hi, thanks for sharing you feedback here. Sorry to hear that you are suffering unstable connection issue using Archer AX55.
As there are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
Hope our troubleshooting suggestions may help.
For WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8.
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router.
For wireless client devices unstable:
1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.
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Hi, thanks for sharing you feedback here. Sorry to hear that you are suffering unstable connection issue using Archer AX55.
As there are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
Hope our troubleshooting suggestions may help.
For WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8.
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router.
For wireless client devices unstable:
1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.
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- Report Inappropriate Content
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