X50 satellite unit flashing red
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Just set up my main x50 unit with no issues but the satellite unit has gone from green to flashing red without ever going blue. This is a new out of the box system, I have rebooted the unit multiple times, moved it next to the main unit and used the reset button but nothing has worked.
How do I fix this?
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Hi, welcome to the community.
The Wi-Fi 6 Deco is pre-configured and after the main Deco is set up successfully, satellite units will join the network automatically without extra configuration.
Did you purchase the Deco from an online/local store, or was the Deco provided by your internet service provider?
What is the LED status on this satellite Deco? is it still flashing red
Could you please leave a message with the MAC address on this Deco?
Wait for your reply and best regards.
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@David-TP hi the units were supplied by our broadband provider OneNZ. The unit is still flashing red. I tried plugging it in directly to the LAN from the modem but it still flashes red.
MAC 48-22-54-99-2B-68
SSID: Deco_2B68
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Hi, If there is still a default Wi-Fi SSID-Deco_2B68, this unit should still be in set-up-ready mode.
If we ignore the LED status, then go to Deco APP>"+" On the top right>Add a Deco unit, are you able to finish the setup process?
Wait for your reply and best regards.
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@David-TP the deco unit which is flashing red (wireless unit) does not appear when I search for it on the Deco app. The wired unit is working normally. When I tried to swap the units to see if i could get the wireless unit to work when it was wired it still just flashed red and did not work.
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Hi, Thank you for the update.
I think you could need to contact the ISP for a new pair of Deco X50.
Best regards.
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