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Problems with block homepage in Deco app

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Problems with block homepage in Deco app

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MeshDad

2024-03-05 19:07:19

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Registered: 2024-03-05

Problems with block homepage in Deco app

2024-03-05 19:07:19

Model: Deco XE75

Hardware Version: V1

Firmware Version: 1.2.9 build 20231222 rel. 77579

Hi.

I am experiencing a problem with the parent control on the Deco app.

When I add a profile for my son and block a certain homepage (in this case www.youtube.com), the laptop attached to the profile can't access the internet or works extremely slow.

I have tried to delete my sons profile, reboot the mesh network, re-attach the laptop and other stuff but nothing helps. Every time I adds a block of a homepage to the profile, the laptop loses internet access on the mesh network.

Any suggestions to fix the problem?

Regards

MeshDad

3 Reply

David-TP

2024-03-06 03:47:12

Posts: 12509

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Registered: 2020-04-14

Re:Problems with block homepage in Deco app

2024-03-06 03:47:12

@MeshDad

Hi, welcome to the community.

"When I add a profile for my son and block a certain homepage (in this case www.youtube.com), the laptop attached to the profile can't access the internet or works extremely slow."

- Would there be a temporary solution to get the internet connection back, such as deleting the blocked websites, or removing the laptop from the current parental control profile?

- Are you able to constantly reproduce this issue on different devices？

- And did this issue just start recently?

- Please go to Deco APP>More>Advanced>DHCP server and change the DNS server to 8.8.8.8/8.8.4.4

How to change DNS server settings on my Deco

Best regards.

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MeshDad

LV1

2024-03-17 14:19:39

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Registered: 2024-03-05

Re:Problems with block homepage in Deco app

2024-03-17 14:19:39

@David-TP

Yes, I can get the internet connect to work again, if I delete the laptop from the parent control profile again or delete the profile completely.

However, then the point of the parent control diappears!

Regards

MeshDad

David-TP

2024-03-18 02:14:21

Posts: 12509

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Registered: 2020-04-14

Re:Problems with block homepage in Deco app

2024-03-18 02:14:21

@MeshDad

Hi, Thanks for the update.

Have you tried to edit the DNS settings?

I'm not sure what might be the problem and if you'd like to spend a little more time, I would like to follow up on your case via email and cooperate with the senior engineer on what might be the problem.

Wait for your reply and best regards.

Problems with block homepage in Deco app

Problems with block homepage in Deco app

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