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Problems with administrator rights on the Deco System

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Problems with administrator rights on the Deco System

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ViktorT

2023-06-09 12:40:21

Posts: 3

Helpful: 2

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Registered: 2023-06-09

Problems with administrator rights on the Deco System

2023-06-09 12:40:21

Tags: #Firmware Update

Model: Deco XE75

Hardware Version: V20

Firmware Version: 1.1.7 Build 20220921 Rel. 57422

Hi,

I have a problem with the Deco phone App.

I bought a mesh for the company AXE4500 Tri-Band Mesh, with Deco XE75.

I installed the whole network, setup the app on the phone, setup the SSID and everything. Now If I want to add administrators or update the firmware It doesn't let me.

Can someone help with this issue?

Thanks in advance.

Cheers,

Viktor

4 Reply

David-TP

2023-06-12 10:54:27 - last edited 2023-06-12 10:55:24

Posts: 12796

Helpful: 1796

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Registered: 2020-04-14

Re:Problems with administrator rights on the Deco System

2023-06-12 10:54:27 - last edited 2023-06-12 10:55:24

@ViktorT

Hi, could you please leave me a private message with the MAC address on the main Deco?

Would there be any error message when failing to add the manager account and update the firmware? Can I have a screenshot of the error message?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

ViktorT

LV1

2023-06-12 11:58:37

Posts: 3

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-06-09

Re:Problems with administrator rights on the Deco System

2023-06-12 11:58:37

@David-TP

Hey David, sorry for the screenshots being big like this. One is adding the admin the other one is update

Cheers,

Viktor

David-TP

2023-06-13 01:44:58

Posts: 12796

Helpful: 1796

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Problems with administrator rights on the Deco System

2023-06-13 01:44:58

@ViktorT

Hi, Thank you very much for the message. When I checked your MAC address, I noticed the MAC has never been linked to the cloud server so It is unable to check any online firmware details. It is suggested to log into the web UI and manually update to the latest 1.2.5 firmware. With this firmware, it should be automatically bound to your current email ID.

Deco XE75(EU)_V1_1.2.5 Build 20230530

How to Update Deco

Or it is also suggested to reset the Deco XE75 and set it up again. This time it should start linking to the cloud server as well.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.