Deco M5 Guest Network Failure
Deco M5 Guest Network Failure
Hi there, I'm having issues getting a Deco M5 guest network working correctly.
The network topology is very simple, as follows. Deco #1 was set up first, in router mode, then Decos #2 and #3 were added. Backhaul is wired and through a TP-Link un-managed switch.
The main wifi network works without any issues across all 3 Deco M5 units. All is well so far!
The problem is with the guest network. The guest network was created from within the Deco app without any issues.
When connecting to the guest network from a physical location next to Deco #1, wifi connects and has internet access with no issues.
However, when trying to connect to the guest network from a physical location next to Deco #2 or Deco #3, wireless devices will either connect but have no internet connectivity, or fail to connect with a 'can't obtain IP address' error.
It appears that something is going wrong with the setup of the guest network that is preventing remote clients from seeing Deco #1 (which is the unit that hands out IP addresses and does DNS resolution).
My expectation is that the guest wifi network has the same coverage as the main wifi network (i.e. the whole network).
Troubleshooting steps already attempted:
- Update all units to latest firmware (done, no change)
- Remove Deco #2 and #3 (guest network is visible and accessible from Deco #1 and works with no issues)
- Remove all units, factory reset them all, then re-add one by one (no change)
- Tried connecting from multiple different devices (laptops and phones) (no change)
I can't understand why the guest wifi network is visible but isn't useable from the 'remote' Deco units.
Questions
- In the configuration drawn above, should the guest network be visible and usable from the 'remote' Deco units #2 and #3? I assume the answer has to be yes (or the product is fundamentally flawed).
- What should I try next?
Thanks in advance. These units are marketed and sold as being simple to connect and configure, but this issue has me stumped...
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I am seeing the same problem, but my satellite is connected to the main unit via wireless backhaul on the 6GHz network. Connections via the guest network work when on the main unit, they do not work when connected to the satellite. The only switches in the environment are on the wired network and not between the WiFi clients and the router. XE75, firmware 1.2.5 build 20231225.
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Same thing here, I have a satellite deco (in a concrete garage) hooked up to the main deco via cable (no switch between them). All worked fine until a few days ago when the guest network all of a sudden became unavailable. All other satellite decos, which are connected through wifi, work without any problem whatsoever, it's just the cabled one that refuses to provide access to the guest network.
I haven't changed anything, the decos seem to be on the latest firmware, so why I'm experiencing issues is beyond me.
Hope someone is able to get to the bottom of this eventually, I have a lot of IoT devices in my garage and it's a pain not having access to any of them.
Thanks!
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Seems that my config is working as before again. Only thing I did was to switch the two cables in the main deco, the one that came from the router with the one that goes to the other Deco. I really really doubt that this is what fixed it but I have no idea what else it could be.
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Unfortunately I'm having the same problem with the guest network not working on my Deco M5's
ive factory reset each unit and connected them wirelessly then connected by Ethernet.
still no luck unf
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I have 2 M9 Plus and is experiencing exactly the same symptom as everyone else. Main network fine. Guest network can't acquire IP when connected to satellite deco. Connected the 2 deco between an unmanaged switch. It seems to only happened after I updated to the latest firmware. So I suspect the latest firmware is buggy.
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Helpful: 1
Views: 2707
Replies: 15