Solution [Solved] Unstable LTE Connection with Archer MR500 and MR550
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This Article Applies to:
Archer MR500(EU) V1, Archer MR550(EU) V1
Phenomenon Description:
Some users have encountered internet dropouts with the Archer MR500 and MR550 routers after a certain period of normal operation. When attempting to log into the web page, an error message is displayed, indicating that the internet is not connected. Temporary resolution can be achieved by rebooting the router, but the issue might happen again after a while.
Solution:
This issue has been addressed via a new firmware. Please update and install the latest official firmware on your Archer MR500/MR505 if you experience a similar issue.
Archer MR500 V1: https://www.tp-link.com/support/download/archer-mr500/#Firmware
Archer ME505 V1: https://www.tp-link.com/support/download/archer-mr550/#Firmware
Note: If you cannot find the latest firmware on the local website, please visit the global website to search for the new updates for your router.
Workaround:
If you encounter similar issues, we recommend trying the following beta firmware and monitor if the internet will be more stable.
Archer MR500: Archer_MR500(EU)_V1_1.7.0_Build_20231122
Archer MR550: Archer_MR550(EU)_V1_1.5.0_Build_20230828
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
Further Troubleshooting Suggestions:
If the problem still exists after installing the official firmware, please provide the following information for further troubleshooting:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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@_aron_ Return. It doesn't work. As soon you will have 10+ devices it stops all together
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@_aron_ In the UK there is a firmware update on the TP Link website here Download for Archer MR500 | TP-Link United Kingdom This takes the firmware to V1-240507 and was released on 30/08/24. I have installed this to update the Beta firmware and it is working fine. I am using Vodafone UK network
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Hello everyone out there,
I'm using a MR500(R00RG) version 1.2.00.9.1v0001.0 Build 221229 rel36465n
Every day disconnects, in the midle of the day, night... i can't even upload a new firmware..
Please, cam someone advise what do do, thanks
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@costap Sell it. It is garbage
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laneyslaney wrote
@Sunshine one difference though is after disconnect it has reconnected without reboot.
How did you managed to do that?
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Return this router to where you got it from. It is completely useless. I sent mine back to Amazon for a refund as faulty. Since I owned one which is now many months ago I am using the UniFi Mobile Router (UMR) by Ubiquiti which is bomb proof. The reality is that this is a faulty design with cheap electronics and buggy software. No amount of messing around with firmware is going to solve it. It should not even be on sale.
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