Solution Unstable LTE Connection with Archer MR500 and MR550
This Article Applies to:
Archer MR500(EU) V1, Archer MR550(EU) V1
Phenomenon Description:
Some users have encountered internet dropouts with the Archer MR500 and MR550 routers after a certain period of normal operation. When attempting to log into the web page, an error message is displayed, indicating that the internet is not connected. Temporary resolution can be achieved by rebooting the router, but the issue might happen again after a while.
Workaround:
If you encounter similar issues, we recommend trying the following beta firmware and monitor if the internet will be more stable.
Archer MR500: Archer_MR500(EU)_V1_1.7.0_Build_20231122
Archer MR550: Archer_MR550(EU)_V1_1.5.0_Build_20230828
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
Further Troubleshooting Suggestions:
If the problem still exists after installing the above beta firmware, please provide the following information for further troubleshooting:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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Hi, do you mean the manual band selection cannot find band 41 on your MR500?
Please insert the same SIM card into your phone at same location, then check the 4G band working on your phone and share with us the screenshots: How to check the 4G band working on our smartphones
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Hi, there is no watchdog timer now on the MR500/MR550, do you mean the beta firmware works better but LTE disconnecting issue still happens?
If the problem still exists after installing the above beta firmware, please provide the following information for further troubleshooting:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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@Quyosh Here's a picture of the information on my phone, when I insert my SIM card into my phone, the busy 41 diode is working
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Caption
@avazbek_toshtem
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Hi, based on the screenshot of your phone, it uses band 41 with EARFCN 39790 and 39990, after calculation, the frequencies are 2510MHz and 2530MHz.
However, the B41 frequency of MR500 EU version supports 2555-2655MHz, which doesn't cover the frequency working on your phone, that is why band 41 is not available in the manual band selection list.
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@Quyosh Now it's clear, thank you, new question, we have beta firmware, if a new program is released now, if I update it, will it change to the factory program again, will the beta paint record be lost, I need a new program released in 2024, please, I don't like the beta firmware, I need the latest factory program
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