Wifi 6ghz
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Hi, I have two deco xe75pro and a deco x50 in a mesh setup with 1Gbps. A deco xe75pro is setup as the main with 6 ghz wifi for wifi network and backhaul. But I can never get my 6ghz wifi to show. My phone is capable of wifi 6e.
Thanks for any help
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Hi, May I know the model number of your 6E mobile phone?
Before Deco XE75 Pro, have you tried any other 6GHz router?
Since Deco X50 does support support 6GHz, please also stand next to Deco XE75 pro to detect the 6GHz.
Wait for your reply and best regards.
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Hi, I have a Samsung Galaxy s21 ultra.
I have connect to 6ghz on different routers with no issues.
I've tried standing next to the Deco XE75 pro and searching for the 6ghz and it never comes up. I've also unplugged the Deco x50 to see if that was causing the problem but unfortunately it did not solve the issue.
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Hi, has your Samsung Galaxy s21 ultra updated to Android 14?
By the way, can I have the model number of your original 6Ghz router?
Later I would like to forward your case to the engineers for further assistance. Please check whether you could receive my email.
Thank you very much and best regards.
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Yes my S21 ultra is on android 14.
I used to use the modem/router from my provider which was Bell, it was the Home Hub 4000/Giga Hub.
I do receive an email when you reply.
Thank you for all your help
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Hi, last week I was contacted by technical support about setting up a time for remote assistance. They have not since then contacted me.
I'd appreciate it if you can help get someone to contact me about the issues I'm having
Thank you
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Thank you for getting back to me.
Did you get my message as well?
Could you please send an email to these emails in the message with a convenient time and your phone number for further assistance?
Best regards.
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Hi Yella, did you manage to resolve your 6ghz issue? Grateful if you could share any useful information - I face the same problem as yours. I tried tweaking the settings with all sorts of combo. Sometimes I managed to surface the 6 ghz network, but it did not last long. The network would just disappear in a few hours. I am really baffled by this illusive 6ghz network....
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