Solution HomeCare Parental Control & QoS Suddenly Stopped Working
This Article Applies to:
TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1
Issue Description:
The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.
For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.
In addition, QoS function stops working as well.
Solution:
Updated on Sep. 26th 2023
Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:
Firmware Upgrade Instructions:
For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
For Deco products: How to Update the Firmware of Deco
Model |
Hardware Version |
Status |
Archer AX10000 |
V1.6 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
Archer AX10000 | V2.6 | New firmware 2.1.6 Build 20230907 rel.65510 is available |
Archer AX11000 |
V1 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
Archer AX11000 |
V2 |
New firmware 2.1.6 Build 20230907 rel.65510 is available |
Archer AX6000 |
V1 |
New firmware 1.3.2 Build 20230906 rel.52143 is available |
Archer AX6000 |
V2 |
New firmware 1.1.3 Build 20230906 rel.52177 is available |
Archer GX90 |
V1 |
New firmware 1.1.3 Build 20230906 rel.45225 is available |
Archer AX50 |
V1 |
New firmware 1.0.13 Build 20230906 rel.40682 is available |
Archer C5400 |
V2 |
New firmware 1.2.9 Build 20230907 rel.96516 is available |
Archer C5400X |
V1 |
New firmware 1.1.5 Build 20230906 rel.10576 is available |
Archer A20 |
V1 |
New firmware 1.1.3 Build 20230907 rel.90532 is available |
Archer A20 |
V3 |
New firmware 1.0.5 Build 20230906 rel.26395 is available |
Archer C4000 |
V2 |
New firmware 1.1.4 Build 20230907 rel.37295 is available |
Archer C4000 |
V3 |
New firmware 1.0.5 Build 20230906 rel.9437 is available |
Archer C3150 | V2 | New firmware Build 220919 is available |
Archer C2300 |
EU V1 |
New firmware 2.0.7 Build 20230906 Rel. 34754 is available |
Archer C2300 |
US V1 |
New firmware 2.0.7 Build 20230906 Rel. 35477 is available |
Archer C2300 |
EU V2 |
New firmware 1.1.3 Build 20230906 rel.41773 is available |
Archer C2300 |
US V2 |
New firmware 1.0.2 Build 20230911 rel.3029 is available |
Deco M5 |
V1&V2&V3&V3.20 |
New firmware 1.7.3 Build 20230906 Rel. 59213 is available |
Deco M9 Plus |
V1 |
New firmware 1.6.2 Build 20230906 Rel. 78043 is available |
Deco M9 Plus |
V2&V2.20 |
New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing |
Deco X60 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32618 is available |
Deco X60 |
V2 |
New firmware 1.5.2 Build 20230908 Rel. 32942 is available |
Deco X20 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32721 is available |
Deco X20 |
V1.20 |
New firmware 1.5.2 Build 20230908 Rel. 33060 is available |
Deco X20 | V2.0 | New firmware 1.2.3 Build 20230906 Rel. 41655 is available |
Deco P7 | V1 | New firmware 1.4.10 Build 20230911 Rel. 39844 is available |
Original Solution
We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.
We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.
For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused
Note: If your device model is not listed above but has similar issues with parental control, the cause would be different, please start a new thread to provide more details.
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I have a Canadian version, I've just found the us/eu download site has an updated firmware that is later than what is being offered.
I downloaded this manually and it seems to be running ok so far.
The version is 1.0.13 Build 20230907 rel.67739(4341), Archer AX50 v1.0
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@Witro Count me in...
Feature still doesn't work. Im on a newer Firmware version than this article recommends and the damn Parental Control feautre doesn't block the slightest youtube related URL / keyword I chose.
1.1.4 Build 20231117 rel.54217(5553)
Archer GX90 v1.0
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@David-TP hey I don't see the Archer C6 AC1200 on the list, the parental controls don't work either
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@Sunshine Hello all. I am having the same issue with mu TP link AX3000 v1. Is there any firmware update for this model ?
Regards
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I have archer ax6000 V2. I have been experiencing delayed browsing, slow websites loading, websites loading stuck, etc. When I disable Homecare, everything works superb. When it is enabled, I experience the following mentioned symptoms.
The only reason I bought archer ax 6000 was parental control and safety. May I know what is going on ?
Regards
Dr Shaz
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Hello TP link hotline,
on my Archer C2300 EU v2 does not work the parental control with latest FW 1.1.3 Build 20230906 rel.41773
I use PPPoE connection to my ISP. What the parental control does now is, that when a device reach the limit, router disables the internet for every device. I downgraded the FW to previous version 1.1.2 Build 20230830 rel.49042(4555), and parental control does not work, it behaves like it ignores the limit set in parental control. I did the factory restore.
Last time the parental control worked on my router was when I used the Static IP connection to previous internet provider (ISP). Since we moved to different flat, used PPPoE connection, the parental control does not work - on FW 1.1.3 it stops internet for every device, on FW 1.1.2 it ignores the parental control at all and every device has unlimited internet even the parental control is set.
Thank you.
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Hello,
I have the Archer 6000 v2, the firmware is well updated but the parental control does not work because even if the Time limit is reached for my kid, he can still continue to use the wifi, he is not block at all.
I bought Archer to get that option. Can you please update the firmeware to have a good parental control ? thanks
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I just had massive update by tether and router Software update.
Caused parental controls not to work.
I ended up having to delete profiles and then re add a new profile add that profiles devices amd set up new rules fpr that profile. All seems to have worked so far.
I've had similar with my 13yr old
if your child device has a vpn on it and active the parental controls won't work.
I've had to add in the block website page vpn dot com ect so it covers all vpn websites so they can't then access those sites to download or use them to start a vpn.
Also if you child has access to wired and wireless access you have to add each devices wired and wireless ip/mac to their profile as if one ip isn't added to their profile and they connect via the way its not added to the profile it won't block it.
And if their mobile device has mobile data they can hotspot but depending on the way they are hotspotting it will eat into their mobile data.
Even though my son doesn't have 13 devices it shows on his profile that he does as by the time I add a xbox PlayStation pc laptop ect they nearly all have 2 ip/mac address for all his devices
Hope this may help
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Thank you for your response
In the Access control I have set a White list of all the equipment in my house
Then in the IP/MAC binding I have bind a MAC adress with an IP
In the Homecare I delete the profil and create a new one with the time restriction and with the VPN dot com to block website
And I reboot the Archer X6000
I will see tomorow if it works
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Helpful: 17
Views: 25022
Replies: 145