HomeCare Parent control was working and stopped
Parent control stopped working. Bed time limit has passed, internet and browsing stopped working as should, but some game continues working over the internet while connected to the 2.4 wifi
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Hi,
Please create a new profile for the device and test again.
If the problem persists, please provide a screenshot of the parental control settings, the game name, and other related information.
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Created a new profile, added the device, it still appears online and using the internet, at least the game .
The game is GTA online
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The desktop.pc is connected to the wifi using a TP LINK adapter.
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Hi,
Thanks for your update.
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID241035274, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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