Archer MR500 regular internet disconnection

Archer MR500 regular internet disconnection

93 Reply
Re:Archer MR500 regular internet disconnection
2024-01-04 02:10:57

  @DeniooL 

 

Hi, there is a new beta firmware for this issue, please refer to this thread: Unstable LTE Connection with Archer MR500 and MR550

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#84
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Re:Archer MR500 regular internet disconnection
2024-01-08 20:13:38

  @Sunshine I ended up returning mine and getting a D-Link DWR 960 and it's far better! Not one drop out yet!!

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#85
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Re:Archer MR500 regular internet disconnection
2024-02-05 06:38:47

  @Sunshine since the beta update Archer MR500(EU)_V1_1.7.0_Build_20231122 I have to restart several times a day and impossible to downgrade

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#86
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Re:Archer MR500 regular internet disconnection
2024-02-05 07:42:29

  @Lightning7 

 

You mean the LTE disconnecting issue happens more frequently than previous firmware?

Please refer to this thread to provide the required information for further follow up: https://community.tp-link.com/en/home/forum/topic/649224

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#87
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Re:Archer MR500 regular internet disconnection
2024-02-05 07:50:22

  @Sunshine 

Yes, the old beta works better, I wanted to put the new version, but it often loses the connection and shows no sim installed

As soon as it happens I will send you the captures

And since this version no more stable version or the old beta wants to be installed, I still have error 71211

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#88
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Re:Archer MR500 regular internet disconnection
2024-02-05 08:33:49

  @Sunshine I don't have access to the page via the computer, it gives me an error but I still have this disconnection since this last beta! can you downgrade my version without getting error 71211?

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#89
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Re:Archer MR500 regular internet disconnection
2024-02-05 09:02:27

  @Lightning7 

 

When internet stops working,  are you able to log in the web management page without rebooting it to save system log file for analysis?

 

The current beta firmware doesn't allow for downgrade and we could troubleshoot on the current firmware if it is conveneint for you. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#90
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Re:Archer MR500 regular internet disconnection
2024-02-05 09:08:10

  @Sunshine no, I don't have access to it, it gives me a blank page with an error I've already rebooted twice in less than 3 hours...

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#91
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Re:Archer MR500 regular internet disconnection
2024-02-05 09:44:51

  @Lightning7 

 

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#92
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Re:Archer MR500 regular internet disconnection
2024-02-14 08:59:03

Having same problems. Latest firmware improves but does not solve it. 

Tried all 4 relevant 4G profiles. Just get random disconnects requiring a reboot.

 

No amount of troubleshooting works and should not be necessary anyway for a product out of the box.

 

This product is a dud I'm afraid and should not be being sold. Other 4G routers work perfectly well with the same SIM card.

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#93
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