Archer MR550 regular internet disconnection
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
The router disconnects from internet after some days. I was not able to understand the exact frequency yet, but something like 80 hours.
The situation never recovers and I have to power off and on again in order to let it connect again (even rebooting it via software does not work).
The SIM is not the problem, I've already used it in another router in the same area (Italy, Wind operator) for months without problems.
I've also tried what have been suggested in this post without success. What I've done is:
- Fixing the Network Mode to 4G Only
- Fixing the bands to Manual to B1 B3 and B7
- Fixing the Network Search to Manual (Wind)
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, for Archer MR550 regular internet disconnection, please refer to this thread: Unstable LTE Connection with Archer MR500 and MR550
- Copy Link
- Report Inappropriate Content
Hi, when the issue happens, do you see any changes on the LED status? especially Internet LED and Signal Strength LED.
When the issue happens next time, please don't reboot it yet, please login the web interface, send us screenshots of Advanced->Status page, Advanced->Network->Internet page along with a system log file saved on Advanced->System Tools->System Log page.
- Copy Link
- Report Inappropriate Content
When the problem occurs, the signal LED does not change (it is usually 2/3), but the internet LED turns off.
I'll attempt to gather the information you requested, but I'm eager to find out if a bug fix has already been implemented. This may not be a new issue, based on other posts.
- Copy Link
- Report Inappropriate Content
Hi, there might be different causes regarding LTE disconnecting issue, and we don't receive feedback about MR550 before, thus after you gather those information, we will check if any issue can be located, if not, we will forward your case to senior engineer for debugging.
- Copy Link
- Report Inappropriate Content
The problem happend again, herebyin attached logs and screenshots.
Internet
Status
Attached, the zip file containing logs.
- Copy Link
- Report Inappropriate Content
Hi, To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later.
Please pay attention to your email box for follow-up.
- Copy Link
- Report Inappropriate Content
I received the beta firmware on Thursday, November 23rd, and promptly installed the update.
Over the past 96 hours, I haven't encountered the issue, whereas prior to the update, it would occur after approximately 80 hours.
I hope that things will continue in this positive direction, I'll provide further feedback in the coming days.
EDIT: I realized that the router disconnects every now and then, but it recovers the connection after some seconds without rebooting or other manual interaction. I've provided additional logs to the engineers. Let's see what comes up.
- Copy Link
- Report Inappropriate Content
ho lo stesso problema, sempre con la scheda wind ( ma lo faceva anche con tim) ma attualmente con fimware 1.2.0.0.9.1 build 220818, putroppo il modem si trova in una zona remota e potrò andare dopo natale per provare il fimware beta, attualmente avevo risolto riavviando manualmente ogni 2 giorni con timer automatico.
poi in queste due settimane hai notato se il problema se tolto definitivamente?
I have the same problem, still with the Wind card (but it also happened with Tim) but currently with firmware 1.2.0.0.9.1 build 220818, unfortunately the modem is in a remote area and I will be able to go after Christmas to try the beta firmware, I had currently solved it by manually restarting every 2 days with an external automatic timer
then in these two weeks have you noticed whether the problem has been definitively resolved?
- Copy Link
- Report Inappropriate Content
Yes, with the patch it still disconnects interrupting communications, but it reconnects automatically after a while without manual intervention.
- Copy Link
- Report Inappropriate Content
Hi, for Archer MR550 regular internet disconnection, please refer to this thread: Unstable LTE Connection with Archer MR500 and MR550
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1541
Replies: 9
Voters 0
No one has voted for it yet.