Archer MR500 regular internet disconnection
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Just bought an AC1200 / Archer MR500 LTE router, and put an EE sim card in it. The router doesn't last 12 hrs before internet disconnects. This has happened every day since I've had the router, which is nearly a week now.
I've tried various settings, nothing seems to work. I've searched the forum, can't find anything of help - but apologies if this has already been covered.
When internet is lost, I can connect to the internal web server on 192.168.1.1 and look at the settings, and get the log file. Looking at the log file around the time when I think I lost internet, I see this message:
2023-04-10 08:08:54 [6] 4G: ERROR: The PS registration state parse error.
No idea what it means.
Some screenshots of it in the failed state:
Can't seem to upload the log file but can paste parts of it in if it would be helpful.
Any help appreciated!
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Ok, thank you for the response and hopefully, resolution to the issue. I just loaded the firmware you sent and will see if it resolves the issue.
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I'm having the same exact issue (disconnect every 1.5 days) with Archer MR500, firmware 1.2.0 0.9.1 v0001.0 Build 220818 Rel.69350n.
Tried the solution proposed in the thread with no luck.
I opened a ticket 9 days ago, no answer...
It is an issue because of IoT services disruption when away.
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Hi, did you contact local support team in your area? If still no response, please try the beta firmware mentioned in this reply and if problem still exists, please email support.forum@tp-link.com and provide the required information:
https://community.tp-link.com/en/home/forum/topic/605538?replyId=1246796
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Anted wrote
Hi, I don't see any error message or screenshot, please send it again.
Besides, what is the current firmware version of your MR500 V1? and you are trying to install the beta firmware Archer MR500(EU)_V1_230316, right?
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@Sunshine I actually have a MR550(EU) Ver:1.0 but it seems the firmware is the same as the MR500, can you confirm that?
Thanks.
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The error is the below:
Error code 71211
Filed to upload the upgrade file. Please select the correct file.
My current firmware is 1.2.0 0.9.1 v0001.0 Build 220818 Rel.69350n
My hardware is Archer MR500 v1.0 00000003
Yes, I used the file you linked
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Same think here ,router drops connection after 1 day or 2 max and cannot recover unless i reboot it
ISP cosmote gr manual selected band and 4g only.The sim wsa tested with a huaway stick same location and worked fine
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As you suggested, I downloaded and installed the Archer MR500(EU)_V1_230316 beta firmware and have just completed nearly five uninterrupted days of service. It would appear - fingers and toes crossed - that the solution has been found. Thank you; I was beginning to despair.
I did eventually reboot the device, as speed had dropped to almost zero - no idea why - and it is again racing away unconstrained. With this fix, I can now report that I am very pleased with this piece of equipment.
My thanks to everyone involved in getting me mobile again.
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