Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Sunshine When for Deco X50-4G ?
- Copy Link
- Report Inappropriate Content
Sunshine wrote
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230506
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230506
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230526
Notes:
1) After updating the above beta firmware, 5G Jio SIM will work, but SIM cards from other ISPs might not work properly even after downgrading to previous firmware, so if you would like to use 5G Jio SIM for internet access, please update the above beta firmware, if not, please don't update it and continue using previous firmware.
2) We will update this thread once there is any other beta firmware for other models or versions.
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is IPv4&IPv6, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
Where. is Mr 200 Frimware ❗
Hardware Version : V5.2
Please Update it.
- Copy Link
- Report Inappropriate Content
@sunshine but it is beta version? Last time released file only or different?
- Copy Link
- Report Inappropriate Content
@Sunshine We hope there will be a fix from TP-Link team. Its been a long while now, i think 4 -5 months. I have MR-600 V1 and let me know whether there will be a fix for Jio 5G SIM or no ? If no then i want to forget about MR-600 and proceed with other Options
- Copy Link
- Report Inappropriate Content
GPMLR wrote
Dear all,
Please update this issue in Amazon and flip kart flat form. At least new user can understand this issue. From tplink no proper support since 3-4 months! Matter is too serious but tplink backend not doing well. Why they selling product in online?
@Sunshine The above is a valid point. Please stop selling all Tp-link 4G based routers, if you feel there cannot be fix with Firmware, which you were all trying for about 4 months now
- Copy Link
- Report Inappropriate Content
@senpoos1 yes, correct! Apparently, it seems like its least of their problem on their priority list because in mail support they said its gonna take a while, its a shame that it works out of the box of older routers from other brands like huawei etc
- Copy Link
- Report Inappropriate Content
@Prasantht Finally I am come with a solution for Mr600 v1 ,for Jio network user , the only solution is to Activate a new jio sim and never ever put that sim on 5G phone, and don't activate 5G welcome offer on that sim, I did that and jio sim is working on my mr 600 router with out any beta firmware, my speed is around 70 Down and 30 up. Hope is helps to many users.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Subrata_9932 old jio number, if u have upgrade to 5G , then it won't work.
- Copy Link
- Report Inappropriate Content
@Sunshine Jio 5g sim not working in my MR200 router, please provide updated firmware for MR200 so the issue could be resolved
- Copy Link
- Report Inappropriate Content
Information
Helpful: 42
Views: 82512
Replies: 423