Deco M5 parental controls time management not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco M5 parental controls time management not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 parental controls time management not working
Deco M5 parental controls time management not working
2022-09-22 14:31:22
Tags: #Parental Control #Time control
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.0 Build 20220525 Rel. 48298

Time control is not working properly. According to the app the devices linked to a profile are already online for several hours that day, exceeding the daily time limit. The wifi is blocked for this profile. However, there is no activity registered by Deco and the devices were turned off. The time management functionality is unusable because of this, because time spend online is always exceeding the limit even though there is no activity!

 

Child profile

 

Time spent online today: 5 hours. But as you can see there was no activity. 

 

Browse history is only showing from the day before.

 

What I've tried to fix this:

- Create a new profile and linked the devices

- Logged in to to the Deco router to verify the time zone

- Reset Deco and re-configured my home network

 

Clearly this seems to be a software firmware issue. Please fix.

 

  3      
  3      
#1
Options
4 Reply
Re:Deco M5 parental controls time management not working
2022-09-23 01:25:02

  @Merel 

Hi, the latest official firmware-1.6.1 has fixed this issue already:

Deco M5 1.6.1

Best regards.

  0  
  0  
#2
Options
Re:Deco M5 parental controls time management not working
2022-09-23 08:41:12 - last edited 2022-09-23 08:41:39

  @David-TP glad to hear this has been fixed! I'm regularly checking for new firmware updates, but according to the app it is already up to date. How can I force the firmware update?

 

  0  
  0  
#3
Options
Re:Deco M5 parental controls time management not working
2022-09-23 09:02:07

  @Merel 

Hi, 1.6.1 was just released several days and it will be gradually released to different areas. If currently it could not be detected on the Deco APP,  you could refer to this link to manually update the firmware via web UI.

Best regards.

  1  
  1  
#4
Options
Re:Deco M5 parental controls time management not working
2022-10-03 13:01:27

  @David-TP thank you. I manually updated the firmware and this has solved the issue.

  1  
  1  
#5
Options