Parental controls Bedtime and time limits not working

David-TP

2024-05-06 01:27:29

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Registered: 2020-04-14

Re:Parental controls Bedtime and time limits not working

2024-05-06 01:27:29

@DarkCruz

Hi, welcome to the community.

Can you reproduce this issue on different parental control profiles?

If yes, can you record a video clip for me?

It would be highly appreciated if you could refer to this link to submit the APP log:

How to submit Deco APP log

Wait for your reply and best regards.

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#2

ElBroki

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2024-09-27 01:17:08

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Registered: 2024-09-27

Re:Parental controls Bedtime and time limits not working

2024-09-27 01:17:08

@DarkCruz IM having the same issue, It seems there's an issue with Parental controls.
Setting bedtimes does not stick correctly and the profile will randomly block devices attached to it. Countless people mentioning this on Reddit also and it seems no solutions is being provided. For a paying feature this should be something that should be fix promptly.

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#3

David-TP

2024-09-27 02:25:19

Posts: 12460

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Registered: 2020-04-14

Re:Parental controls Bedtime and time limits not working

2024-09-27 02:25:19

@ElBroki

Hi, welcome to the community.

Do you mean that Bedtime didn't take effect according to the schedule?

Are you able to constantly reproduce this issue under different Parental Control profiles?

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

- Please also attach some screenshots of your current Bedtime Configuration

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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#4

ElBroki

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2024-09-27 02:54:37 - last edited 2024-09-27 02:56:40

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Registered: 2024-09-27

Re:Parental controls Bedtime and time limits not working

2024-09-27 02:54:37 - last edited 2024-09-27 02:56:40

Hello @David-TP ,

What I mean is that for some reason when enabling features within the kids parental profile, they will disable themselves after a minute or so of leaving the parental control menu. Sometimes Devices on that profile will get blocked and the only way to fix it is to either Remove the device or Delete the profile.
Other times when i try to set an age it would just bug out and say its not able to at this time.

Yes I can reproduce for each Profile.

Below you can see by the last picture Bedtime is OFF after enabling it then leaving the settings for the profile the "Adjust" Button is no longer there and bedtime is set to off.