Parental controls Deco X68

Parental controls Deco X68

Parental controls Deco X68
Parental controls Deco X68
2024-10-07 11:30:21 - last edited 6 hours ago
Model: Deco X68  
Hardware Version:
Firmware Version: 1.2.4 Build 20240719 Rel.

Hi.....

We recently purchased the Deco X68 router and the parental controls don't work. I can block devices manually however whenever I place time limits it doesn't work. The time limit seems to expand! For example, I place a 2 hour time limit and it seems to grow with use! 

 

I have found the parental controls extremely clunky and a poor user experience. Very disappointing.

 

I have checked the firmware and that is up to date (not sure where I find the hardware version?).

 

I am running out of things to check. Any suggestions welcome please!

 

Thanks!

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#1
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1 Accepted Solution
Re:Parental controls Deco X68-Solution
2024-10-09 08:37:19 - last edited 6 hours ago

  @Adman24 

Hi, Thank you very much for the feedback.

Are you able to reproduce this issue on different parental control profiles?

 

If the controlled clients are Apple devices, please make sure the "Private Address" has been disabled.

By the way, did you save any screenshots that the recorded online time is more than 2 hours?

Please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

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#2
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1 Reply
Re:Parental controls Deco X68-Solution
2024-10-09 08:37:19 - last edited 6 hours ago

  @Adman24 

Hi, Thank you very much for the feedback.

Are you able to reproduce this issue on different parental control profiles?

 

If the controlled clients are Apple devices, please make sure the "Private Address" has been disabled.

By the way, did you save any screenshots that the recorded online time is more than 2 hours?

Please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

Recommended Solution
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  0  
#2
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