Devices behind Archer AX73 failed to connect to the PPTP VPN Server [RESOLVED]

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Devices behind Archer AX73 failed to connect to the PPTP VPN Server [RESOLVED]

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Devices behind Archer AX73 failed to connect to the PPTP VPN Server [RESOLVED]
Devices behind Archer AX73 failed to connect to the PPTP VPN Server [RESOLVED]
2022-03-09 11:24:36 - last edited 2022-10-13 08:25:05
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20211222 rel.74632

2022/10/13 Update:

This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.

 

Moderation note: This topic will be closed for further comments or replies. You can use the search bar to find a similar topic, or Start a New Thread if you have similar issues or inquiries.

 

 

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This Article Applies to:

Archer AX73(US/CA/TW) V1 1.2.0 Build 20211222 rel.74632

 

Issue Description/Phenomenon:

After upgrading the router firmware to 1.2.0 Build 20211222 rel.74632, the devices (e.g. computers and phones) behind AX73 can no longer connect to the PPTP VPN Server. It used to work fine with the previous firmware. The typical topology is shown in the following picture.

 

When these devices connect directly to the ISP modem bypass AX73 or use mobile data, they can connect to the PPTP VPN Server without an issue.

 

Available Solutions:

1. Update and install the latest official firmware on the AX73.

2. If the clients still fail to connect to the PPTP VPN Server, please check and enable the PPTP Passthrough (Advanced > Security > ALG page) as follows:

 

Let the community know if there is still an issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Devices behind Archer AX73 failed to connect to the PPTP VPN Server
2022-03-15 21:17:47

  @Kevin_Z 

Was having great difficult connecting to company VPN, could get it through cell phone hotspot, but not home AX-73.  This beta fixed the problem, now PPTP vpn is working great!

 

Thanks for your help.

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Re:Devices behind Archer AX73 failed to connect to the PPTP VPN Server
2022-03-16 01:15:20

jimkee wrote

  @Kevin_Z 

Was having great difficult connecting to company VPN, could get it through cell phone hotspot, but not home AX-73.  This beta fixed the problem, now PPTP vpn is working great!

 

Thanks for your help.

That's good to know. @jimkee  Keep the beta firmware until we release a new official version. laugh

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Devices behind Archer AX73 failed to connect to the PPTP VPN Server
2022-03-17 12:08:41
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Re:Devices behind Archer AX73 failed to connect to the PPTP VPN Server
2022-05-11 08:16:51

Thank you for the example, it answered my question.

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