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Solution Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username

Solution Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username

SolutionArcher AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2023-08-04 05:50:17 - last edited 2023-08-04 06:12:28
Tags: #Firmware Update #VPN #Official
Model: Archer AX72  
Hardware Version: V1
Firmware Version: 1.2.1 Build 20230626 rel.36899(4555)

This Article Applied to:

Archer AX72_V1_1.2.1 Build 20230626 rel.36899(4555)

 

Issue Description:

After updating Archer AX72 firmware to the latest 1.2.1 version, some users might notice they are not allowed to connect to the OpenVPN server if their server username includes a "-" character, and it would report an Invalid format error as follows:

 

Available Solutions:

This reported issue is expected to be optimized in the upcoming official release. Currently, it is suggested to install the following beta to connect to the OpenVPN server if your VPN Server username also includes a "-" and cannot be changed by the OpenVPN provider:

Archer AX72_V1_1.2.1 Build 20230804

Note: 

1. Please be sure you have read the Beta Firmware Agreement before proceeding!

2. This beta version can be applied to both the EU and US versions.

 

If the beta firmware does not help, please help confirm what kind of VPN server you are connecting to, and what is the name of it. It's suggested to contact the provider to check if they can help change the username to one that doesn't include a "-" character temporarily to allow the Archer AX72 to connect.

 

 

Related Articles

What Can I Do if VPN Client is not working on Wi-Fi Routers?
How to Connect TP-Link Router to a third-party VPN Provider (For ExpressVPN, NordVPN, etc.)

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#1
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7 Reply
Re:Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2023-08-06 16:27:46

  @Kevin_Z Hello,

Sorry to say but this beta firmware not correct issue with "-" character. I still have the same message "Invalid format " when I try put user name which was given me by my VPN provider (Getflix). I also connected with their support and unfortunately they can't change my username. Their answer below:

"Unfortunately we can't change vpn username format but this looks definitely like a bug, and should be reported to tplink." 
I hope you can help me. 

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#2
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Re:Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2023-08-07 01:35:44 - last edited 2023-08-07 01:40:37

  @Deteorek 

 

May I know if "VPN-123456" and your real username both show error "Invalid Format" on the beta firmware?

 

We would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.    

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2023-08-07 06:15:41

  @Deteorek 

 

I apologize, my fault. The problem was with my web browser. After clearing the cache and refreshing the configuration page, the issue was resolved. I can confirm that the beta software fixes the problem with the "-" character in the username. I apologize once again and thank you for your assistance.

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#4
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Re:Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2023-08-07 07:00:05

  @Deteorek 

 

No worries, glad to hear that the issue has been resolved.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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Re:Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2024-09-22 12:17:13
The same problem on AX3000 4-Stream Wi-Fi 6 Router. Can you help with the solution?
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#6
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Re:Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2024-09-22 12:44:10

  @Dimal16108 In my situation only firmware update helps, so you should wait for new also beta update. Ticket to to-link support ☹️

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#7
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Re:Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
2024-09-27 02:58:45

@Dimal16108 

 

Can I have the specific model number of the AX3000 router? You may verify that by looking at the device's bottom sticker, where labels with a Model No.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Helpful: 0

Views: 1184

Replies: 7

Tags

Firmware Update VPN Official
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