Troubleshooting VPN Client on Wi-Fi Router Is Not Working
This Article Applies to:
All the Wi-Fi Routers that support VPN Client, such as Archer AX20, Archer AX21, Archer AX90, etc.
Issue Description/Phenomenon:
The Wi-Fi Routers that are being discussed here are the models that support VPN Client, which allows users to connect to a VPN server without the need to install VPN software on each device. If you are unable to connect to a VPN server when trying to configure the VPN client on the TP-Link router, this article provides some suggestions that may help you out.
However, if VPN server on TP-Link router is not working, please follow this thread for troubleshooting: VPN Server Doesn't Work Properly on TP-Link Wi-Fi Routers
Troubleshooting Suggestions & Solution:
Step 1
For OpenVPN, please follow this FAQ How to get configuration files from OpenVPN service providers to get correct configuration file and your VPN service credentials, which is the key to accessing the VPN service.
Step 2
Ensure you can successfully connect to the VPN server using a third-party VPN client software like OpenVPN Connect or OpenVPN or WireGuard App for WireGuard VPN on the local PC/Smartphone. This can ensure the .opvn or .conf file is configured and exported correctly.
For example, If you are trying to connect to NordVPN, please don't use NordVPN App since it doesn't require the .opvn at all.
Note: NordVPN service credentials are different from your NordVPN account credentials, namely your email address and your password. You'll need NordVPN service credentials to connect to the VPN using the manual OpenVPN configuration method in the router.
Step 3
If step 2 is confirmed good, but it still fails to connect to the VPN server when uploading the .opvn file into the TP-Link router, be sure the router's firmware is up-to-date. You can check for the updates on the Tether app or on the router web GUI, or you can download it from the local official website and then install it manually.
Step 4
If it still fails, please check the size of the VPN configuration profile you are trying to upload to the router, and how large that file is. You may download and install the Notepad+ application to delete the useless comment in the profile if that is too large, then try uploading it into the router again.
Step 5
It's also suggested to try TCP protocol on the VPN server if it's currently using UDP, then save the file and upload it into the TP-Link router again to check if that works.
If the VPN connection still fails, please comment below on this topic and be sure to provide the following information:
1. Model number, hardware, and firmware version of your TP-Link Router.
2. What kind of VPN server you are connecting to?
3. What kind of VPN type are you choosing on the TP-Link router, OpenVPN, or PPTP VPN?
4. What kind of VPN Client software you were using on the local PC or phone when it was connecting fine? Please test and make sure you can connect to the server with third-party software, such as OpenVPN Connect for OpenVPN and WireGuard App for WireGuard VPN.
5. Which step did you stuck in, any error message or screenshot?
6. Troubleshooting you've done before, and be sure the .opvn file for OpenVPN or .conf file for WireGuard is included when emailing to support.
Related Articles:
If you are not familiar with the VPN, visit Introduction and Configuration Guide of VPN Function on TP-Link Wireless Routers
If you want to check which model supports the VPN Client, visit Routers supporting the VPN Client.
If you are unable to connect CyberGhost OpenVPN Server, please try Manually create the unified format for OpenVPN profile(CyberGhost OpenVPN Server)
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'router information is in original post.
I check my ip address as you suggested and it clearly shows my address as a Verizon server and not the selected Windscribe server.
I pasted in the requested screen shot but it does not appear in the post.
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Hi, it seems that your issue is different, in Vfer‘s case, the OpenVPN shows connected, while your VPN is always connecting, please follow this FAQ to find correct configuration files and also OpenVPN credentials that are generated for you, then configure the OpenVPN Client again on your router.
How to get configuration files from OpenVPN service providers
However, if the issue still exists, please use OpenVPN Connect software on your client device to see you are able to connect the CyberGhost VPN successfully by using the same .ovpn file and also the same credentials.
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Hi, please check your email inbox and provide the necessary information or screenshots via email, thanks
Vfer wrote
'router information is in original post.
I check my ip address as you suggested and it clearly shows my address as a Verizon server and not the selected Windscribe server.
I pasted in the requested screen shot but it does not appear in the post.
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Thank you for your reply. In one of my Post before I already wrote that i did exatcly what you recommended.
I followed the steps explained Here:
https://www.tp-link.com/support/faq/3763/#_CyberGhost
In my mind very easy :)
Than i Checkes via Open vpn Software If i can Connect: positive, No Problems
Using Same configueation for Archer AX 6000 leads to the Problem that it Always remains in Status connecting...
What can i do?
Regards
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TP-Link AX5400
Firmware Version: 1.0.11 Build 20230829 rel.37304(4555)
Hardware Version: Archer AX73 v2.0
Openvpn server running on PiVPN - Rasberry PI 4.
OpenVPN option selected in tp link GUI.
OpenVPN connects fine on every other device using openvpn connect for MAC andIOS, and openvpngui for windows
I upload the .ovpn config file which is 2.63KB, the status on the router just stays on 'connecting'.
I have created a new certificate. Revoked the old one, and renamed the user. Still not connecting.
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@Kevin_Z I am having trouble connecting my Archer AX3000 V2.6 1.1.2 Build 20230221 rel.63920(5553) to connect to a Mulvad VPN server Using OpenVPN. I have tested the configuration file with OpenVPN Connect and I was able to connect fine. When i setup the VPN client on the TP link admin portal, I am able to enter all of the info and upload the Ovpn file fine. When I attempt to connect its stuck in a "Connecting" state and nothing happens, and I never receive an error message. I read through other forums that had similar issues however I never had certain lines in my ovpn config file that were the resolution for others. Any help is greatly appreciated.
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Hi, please try updating your router to the latest firmware: Archer AX73(EU)_V2_1.0.12 Build 20231023 to see if the problem still exists.
You could either detect the new firmware from the router Web UI or download it from our official website:
Firmware Download for Archer AX73 V2
By the way, the PiVPN - Rasberry PI 4 is in a remote site instead of the AX73 network, right? please make sure it is using the same .ovpn file as other devices and also the same username and password.
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