Specific device cannot get internet access

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Specific device cannot get internet access

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Specific device cannot get internet access
Specific device cannot get internet access
2021-06-02 18:43:21
Model: Deco M5  
Hardware Version:
Firmware Version:

One device on my home network has stopped being able to connect to the Internet via the deco. It is an Xbox One. If I plug it directly into my router it works fine. If I connect to my deco by wifi or cable, the device says it is connect (but has no Internet) and my deco app says it conncted but it cannot reach the Internet. It is not in any Parental Control groups. I have rebooted the xbox and the main deco. It used to work a few days ago. How do I get it back online?

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Re:Specific device cannot get internet access
2021-06-03 07:07:19

@ivictus 

Hi, can I have a picture of the device settings of Xbox on the Deco APP?

Is the Xbox the only device failing to get internet service from Deco?

IF Possible, please try to turn off the anti-virus on the Deco APP to have a test;

Please also make sure the Xbox is on the latest version;

Thank you.

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