Unable to ping local ip address on M9 plus

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Unable to ping local ip address on M9 plus

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to ping local ip address on M9 plus
Unable to ping local ip address on M9 plus
2020-12-07 23:44:19 - last edited 2020-12-08 02:50:06
Model: Deco M9 Plus  
Hardware Version: V1
Firmware Version:

Hi,

 

I recently upgraded to the M9 plus and notice that I'm unable to ping between 2 desktops which are connected to the same M9

 

 

C:\Users\ayekay>ipconfig

Windows IP Configuration


Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 192.168.29.107
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
                                       192.168.29.1

Ethernet adapter vEthernet (Ethernet):

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 172.28.96.1
   Subnet Mask . . . . . . . . . . . : 255.255.240.0
   Default Gateway . . . . . . . . . :

C:\Users\ayekay>ping 192.168.29.114

Pinging 192.168.29.114 with 32 bytes of data:
Request timed out.

Ping statistics for 192.168.29.114:
    Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),
Control-C
^C
C:\Users\ayekay\

 

I'm able to access web server running on 192.169.29.114 from the browser on 107.

 

Any suggestions on what may causing this ?

 

thanks


 

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Re:Unable to ping local ip address on M9 plus
2020-12-10 09:55:21

@ayekay 

Hi,

Thank you very much for your detailed information.

Could you please help me check the following information:

1. Did both laptops connect to the main Deco, or satellite Deco, wireless or Ethernet connection?

--Since I am very curious why there are two different IP range, also the subnet mask?

2. Could you please go to more>advanced>LAN IP, What are the LAN IP and subnet mask here?

3. Would you please provide me the whole network map from the ISP modem to the end clients as detailed as possible?

 

Thank you very much.

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