My extender can't visit some websites
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I just bought it and it can't visit some websites like " test speed" website and some of my company's website and APP.
It make me very confuse. May I know how to fix it?
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Good day,
Thanks a lot for your time and patience.
Did this issue start just after you install the TL-WPA8630kit?
If you try to ping these websites, what would you get?
https://www.tp-link.com/en/support/faq/425/
and if you are the main’s router network, are you able to access these websites?
Did it happen to both wireless and Ethernet connection from TL-WPA8630kit?
Thanks a lot.
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I have the same issue as OP Some websites are not accessible ,
Brand new device , and this is its first install
Google was inaccessible and Office.com I was able to successfully ping both Both were accessible when i disconnected from the Extender and using the same router Firmware version -2.0.3 Build 20190910 Rel.49754 HW version TL-WPA8630 v2.0 Is there any more recent firmware than this build ?
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Good day,
Thank you very much for your time and patience.
We would like to follow up on your case by email and ask the senior engineers for more advice.
Please have a check of your email box later.
Thanks a lot.
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Hi, I didnt get any further contact from your team or an engineer
Just encountered the issue once again
I can ping the router, default gateway, Google DNS 8.8.8.8 successfully
But when i try to get to Google or Office.com or Fast.com i get the network error --ERR_ADDRESS_UNREACHABLE
Connecting to the Wi-Fi network , broadcast from the router, not the TP Link device, i am then able to navigate to all webpages.
Would like to have this resolved please.
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Good day, could you please check the email box again since the support had already sent you an email ticket ID#
TKID201131183【Forum ID 234098】 can't visit some websites
Thanks!
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@AML Hi, I'm sorry for late reply. My boyfriend've fixed it. Thanks for ur helping
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