Router's sim message is not displaying
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My problem is that, when i want to see the messages it displays that 2 messages had come but when i go to see messages in advanced>SMS>Inbox it is all blank. I am sending some screenshots of it. 
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, i was also having the same problem so TP-Link had provided me a beta firmware for this device. Download this firmware Link: https://static.tp-link.com/2020/202009/20200914/LTE_GATEWAY_1.17.0_0.9.1_up_boot(200901)_2020-09-03_19.16.51.zip
1. Extract the ZIP file using WinRAR.
2. Then Go to Advanced>System Tools>Firmware Upgrade>Now go to browse and choose that bin file that you have extracted>now click on Upgrade>now your router will reboot and your problem will be solved.
IMPORTANT: To prevent upgrade failures, please read the following before proceeding with the upgrade process
- Do NOT turn off the power during the upgrade process, as it may cause permanent damage to the product.
- To avoid wireless disconnect issue during firmware upgrade process, it's recommended to upload firmware with wired connection unless there is no LAN/Ethernet port on your TP-Link device.
- It's recommended that users stop all Internet applications on the computer, or simply disconnect Internet line from the device before the upgrade.
- Use decompression software such as WinZIP or WinRAR to extract the file you download before the upgrade.
Thank You !
- Copy Link
- Report Inappropriate Content
Thank you very much for your time and patience.
Really sorry for the delay.
We would like to follow up your case via email and please have a check of your email box.
At the same time, could you please help me check the following information:
- Where are you located and who is your SIM card carrier?
- If the SIM card was put into the smartphone, are you able to send and receive any SMS?
- How long have you had the device and when did the issue start?
- Have you tried to check on the Tether APP to see If there is any message?
- Have you tried to hardware reset the MR200 to see if the issue still existed?
Thanks a lot.
- Copy Link
- Report Inappropriate Content
Thank you for your reply!
1. I am living in India and i am using Airtel sim card.
2. When I put sim card into phone i can able to read the messages.
3. I have bought in August 2020 and then in October it this issue starts.
4. Sorry, but i can't see any SMS option in Tether APP.
5. Yes, I have tried hardware reset it resolves problem but for only two days. After two days this issue starts again.
- Copy Link
- Report Inappropriate Content
Good day,
Thank you very much for your time and patience.
I have sent another firmware to you and please have a check of your message box.
Please update the firmware first and check if it could fix the current issue.
Thanks a lot.
- Copy Link
- Report Inappropriate Content
Thank You very much for providing the beta version of router's firmware. I have updated and it resolves the problem of seeing SMS. Now i can read the messages easily.
Thank you TP-link SOHO Community!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, i was also having the same problem so TP-Link had provided me a beta firmware for this device. Download this firmware Link: https://static.tp-link.com/2020/202009/20200914/LTE_GATEWAY_1.17.0_0.9.1_up_boot(200901)_2020-09-03_19.16.51.zip
1. Extract the ZIP file using WinRAR.
2. Then Go to Advanced>System Tools>Firmware Upgrade>Now go to browse and choose that bin file that you have extracted>now click on Upgrade>now your router will reboot and your problem will be solved.
IMPORTANT: To prevent upgrade failures, please read the following before proceeding with the upgrade process
- Do NOT turn off the power during the upgrade process, as it may cause permanent damage to the product.
- To avoid wireless disconnect issue during firmware upgrade process, it's recommended to upload firmware with wired connection unless there is no LAN/Ethernet port on your TP-Link device.
- It's recommended that users stop all Internet applications on the computer, or simply disconnect Internet line from the device before the upgrade.
- Use decompression software such as WinZIP or WinRAR to extract the file you download before the upgrade.
Thank You !
- Copy Link
- Report Inappropriate Content
Thanks for your help.
It is works. Now i can see the messages. However, I cannot read them. Because, I have problems with characters now.
At list, I can remove them.
ShikharC wrote
Hi, i was also having the same problem so TP-Link had provided me a beta firmware for this device. Download this firmware Link: https://static.tp-link.com/2020/202009/20200914/LTE_GATEWAY_1.17.0_0.9.1_up_boot(200901)_2020-09-03_19.16.51.zip
1. Extract the ZIP file using WinRAR.
2. Then Go to Advanced>System Tools>Firmware Upgrade>Now go to browse and choose that bin file that you have extracted>now click on Upgrade>now your router will reboot and your problem will be solved.
IMPORTANT: To prevent upgrade failures, please read the following before proceeding with the upgrade process
- Do NOT turn off the power during the upgrade process, as it may cause permanent damage to the product.
- To avoid wireless disconnect issue during firmware upgrade process, it's recommended to upload firmware with wired connection unless there is no LAN/Ethernet port on your TP-Link device.
- It's recommended that users stop all Internet applications on the computer, or simply disconnect Internet line from the device before the upgrade.
- Use decompression software such as WinZIP or WinRAR to extract the file you download before the upgrade.
Thank You !
- Copy Link
- Report Inappropriate Content
Thank You for reply !
I think you must reset your router to default settings. This may solve your problem.
Go to Advanced>System tools>Backup and restore>Click on Factory Restore.
Now you router will reboot.
or you should use another browser.
see if your problem is solved or not.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 3
Views: 1611
Replies: 8
Voters 2