Range Extender not connecting with the modem - 8 metres away, no obstructions

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Range Extender not connecting with the modem - 8 metres away, no obstructions

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Range Extender not connecting with the modem - 8 metres away, no obstructions
Range Extender not connecting with the modem - 8 metres away, no obstructions
2020-06-08 09:07:40
Model: TL-WA855RE  
Hardware Version:
Firmware Version:

Our Range Extender is not connecting with the modem, which is on the same corridor, 8 metres away, with no obstructions or walls in between. We try to connect it and after a few seconds, we get a red light which, according to the manual, means unable to connect. If we take the range extender 1 metre away from the modem, it connects perfectly fine. Does this range extender gives you a 1 metre of extension or we're not setting up properly? I am attaching a photo of the location to explain better...

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Re:Range Extender not connecting with the modem - 8 metres away, no obstructions
2020-06-10 03:27:36

@Graziellae 

 

How about the signal strength on a phone if you are in the same location as the extender as shown in the picture? Check and ensure there are at least three bars wireless signal from your wireless modem, otherwise, the extender may fail to connect to it stably.

 

If the signal is not an issue at the location shown in the picture, please follow the below link to do some basic troubleshooting:

https://www.tp-link.com/support/faq/2234/

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