Archer AC3150 random wifi disconnections/loss of conectivity
Hello everyone. I have had a TP-Link Archer AC3150 V2 router for the last two months and so far it has been awesome, the tether app, ftp server and antivirus and the range and wifi speeds are amazing. But, i seem to have a problem that no matter what i do i cant fix. When using a wireless device for a prolonged period of time it will either lose internet connection(it shows that i am connected to the wifi but i can use the internet) or it will completely disconnect from the wifi, and i wont be able to reconnect for a couple of minutes. It does this completely at random and on various platforms, android, IOS, linux and windows. I have tried updating the firmware, resetting the router and the devices; no dice. So, i come to you guys in my hour of need; please help!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
We will do some troubleshooting to narrow down this issue and try to fix it.
May I know who is your ISP?
What is the light status of the C3150 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.
Note: Please click here to check the IP address and default gateway with your devices connected to the modem/router separately and show me the status-details page.
At the same time, please login to the web UI of the Archer C3150 and take a full screenshot of the Advanced-status page; and go to advanced-system tools-system log to save and export it to us.
Besides, please follow the instruction below to do some test and tell me which case you belong to.
https://www.tp-link.com/support/faq/2237/
Good day.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Hello, my ISP is Fibertel, let it be known that im from Argentina as well, and although they have some problems keeping their promised speeds i do not experience services cut-offs or similar problems. The light status remains the same, power, internet, both wifi's and ethernet are on. Also, i'm a case 1, i just lose wireless connectivity, but it is independent between each devices. It isn't like there is a moment where all wifi devices disconnect, my phone may disconnect in a minute, my notebook in half an hour, it's just very strange. Also, i can't access the modem from my isp because it has NAT deactivated because i wanted the tp-link to take over port forwarding and all that stuff as well. Here is my advanced status pageAnd attached you will find the system log.
Thanks in advanced
- Copy Link
- Report Inappropriate Content
Hello, thanks a lot for your valued reply.
Have you ever tried to adjust the wireless settings? Like the wireless channel and channel width.
For 2.4GHz, you can use channel 1, 6 and 11, channel width as 20MHz; for 5GHz, you can use channel 36, 40 and 44, channel width as 40MHz.
Besides, you can reserve an IP for them or setup the static IP for your devices.
When and where did you buy this Archer C3150 also?
Good day.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Yes, i've tried all of the above wireless settings; no dice. I have all my devices with reserved DHCP IP's and each device has this IP as their configured IP for this network(when it's possible). The router was bought Nov 5, from amazon DE, and the router itself was sold by amazon EU
- Copy Link
- Report Inappropriate Content
@Kevin_Z I guess no help then...
- Copy Link
- Report Inappropriate Content
@marcost2 Were you able to solve to problem? I have the same issue.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 1789
Replies: 6