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AC5400 Router loses connections and gives LED controller error

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AC5400 Router loses connections and gives LED controller error

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35 Reply
Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:AC5400 Router loses connections and gives LED controller error
2019-09-05 01:09:59

@Philippe1981 

 

Hello, we will do some troubleshooting to locate the issue first, then we can try to fix it. 

 

1. What is the internet led status of the Archer C5400 when it lost connection? With your computer connected to it by ethernet cable, please click here to verify its IP and gateway.

 

And please login to the web UI of the C5400 and show us a screenshot of the status page.

 

2. In the meantime, can you get internet from the modem directly, bypass the Archer C5400? 

 

3. The router always  lost WAN connection from +/- 22h00 until +/- 6h00, is there any power schedule settings existed? What is the current firmware of the C5400?

 

4. After the C5400 lost connection, please access it and go to advanced-system tools-system log to save it and send it to us.

 

Thanks in advance, and have a nice day. 

 

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#13
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Re:AC5400 Router loses connections and gives LED controller error
2019-10-21 18:40:51 - last edited 2019-10-21 19:52:22

@Kevin_Z 

 

I am having the exact same problem with the exact same error messages, and this all started about 5-6 weeks ago out of the blue.

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#14
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Re:AC5400 Router loses connections and gives LED controller error
2019-11-12 03:49:01

 

@MarcoRenkum same here. identical issue, started about 4 weeks ago roughly, its escalated to multiple times daily now. 


Archer C5400 V2.0 running firmware 1.2.2 Build 20170912 rel.56240(5553)

 

West coast based out of USA, connecting to century link fiber optic via PPPoE with a user name and password, pulling network settings from ISP dynamically.

I dont have guest network enabled (nor have I ever). I haven't had any issues obtaining NTP automatically. Issue is encountered whether I leave NTP auto or set to static.

 

It's literally started happening roughly every 20 minutes since I've started typing this post. 

 

PLEASE HELP!!!!!!!!!!!!

 

 

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#15
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Re:AC5400 Router loses connections and gives LED controller error
2019-11-12 05:04:53

@giento Try running Pingplotter for a few days on both external IP and internal IP to locate the probleme. For me it was probably the ISP. And check the connection between the router and the modem.

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#16
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Re:AC5400 Router loses connections and gives LED controller error
2019-11-12 05:26:56

@MarcoRenkum its clearly the router. can you help escalate to engineering?  this is a huge issue happening to everyone,

 

as others have mentioned, it doesnt seem to be limited to the tp link routers. go to amazon and sort any tri band router by 1 star reviews and they all complain of the 5ghz randomly going out every day or few days. its probably something at the hw level, a chipset or something they all share in common

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#17
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Re:AC5400 Router loses connections and gives LED controller error
2019-11-12 11:16:53

@giento I really don't know what the exact cause is. the failure of the connection no longer occurs here. Have the cable replaced between modem and router, Hard reset on modem. Router to fab. settings and me ISP changed my ip.
I have no knowledge of chipsets and all the hardware and software that are in a router. I try things and sometimes it works. I am therefore not an expert in this field.

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#18
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Re:AC5400 Router loses connections and gives LED controller error
2019-11-16 16:39:05

Same issue here. Logs look the same. I tried firmware 1.2.5 190411 but ended up rolling back to 1.2.2 170912 since it seems to do it less but happens on both firmware versions. Started happening about a week ago. 

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#19
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Re:AC5400 Router loses connections and gives LED controller error
2019-11-18 10:14:12
see my response to https://community.tp-link.com/en/home/forum/topic/166244?replyId=373824
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#20
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erorr
2020-01-07 13:43:53

@MarcoRenkum 

Hardware Version: ArcherC5400 v2.0
Software Version: 1.2.5 Build 20190411 rel.52981

2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:19 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:19 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:21 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1100]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:01:19 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:00:29 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2017-09-12 00:46:19 led-controller[1099]: <3> 288753 Config importing failed
2017-09-12 00:45:21 led-controller[1099]: <3> 288753 Config importing failed

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#21
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erorr
2020-01-07 17:02:01

It would be pretty great if someone from tp-link would pay some kind of attention to this thread.

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#22
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