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Netflix stuck on 25% with Deco WiFi

ImAroldo

3 weeks ago - last edited 2 weeks ago

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-11-29

Netflix stuck on 25% with Deco WiFi

3 weeks ago - last edited 2 weeks ago

Tags: #DDNS #IoT Network #Deco App Related #DoH/DoT

Model: Deco X50-5G Deco X20

Hardware Version:

Firmware Version: V1.17

Hi,

Currently I'm using the Deco X50-5G, connected to two Deco X20's.

Netflix loads onto the TV or TV Stick fine, but when you select something to watch it will always hang on 25% and never load. Rebooting and force quitting the app doesn't resolve. (No VPNs being used).

I do believe the issue is something to do with the network settings as when switching networks to say my hotspot it works fine.

Anyone who could try assist or give some help would be fantastic?

Thanks.

1 Accepted Solution

David-TP

3 weeks ago - last edited 2 weeks ago

Posts: 12809

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Netflix stuck on 25% with Deco WiFi-Solution

3 weeks ago - last edited 2 weeks ago

@ImAroldo

Hi, Thank you very much for your feedback.

Here are some suggestions for your reference:

Install the latest 1.2.0 firmware first-https://community.tp-link.com/en/home/forum/topic/715880
Change the MTU settings to 1480 for example under Internet Settings.
Enable DOH/DOT, and use 8.8.8.8/8.8.4.4 as the DOT serve for example.

By the way, did you use the SIM cards from the same ISP on the Deco X50-5G as well as the mobile phone? (May I know who your SIM operator is?)

Are you able to consistently reproduce the current issue?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

1 Reply

David-TP

3 weeks ago - last edited 2 weeks ago

Posts: 12809

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Netflix stuck on 25% with Deco WiFi-Solution

3 weeks ago - last edited 2 weeks ago

@ImAroldo

Hi, Thank you very much for your feedback.

Here are some suggestions for your reference:

Install the latest 1.2.0 firmware first-https://community.tp-link.com/en/home/forum/topic/715880
Change the MTU settings to 1480 for example under Internet Settings.
Enable DOH/DOT, and use 8.8.8.8/8.8.4.4 as the DOT serve for example.

By the way, did you use the SIM cards from the same ISP on the Deco X50-5G as well as the mobile phone? (May I know who your SIM operator is?)

Are you able to consistently reproduce the current issue?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Netflix stuck on 25% with Deco WiFi

Netflix stuck on 25% with Deco WiFi

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