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No More recodings since Cloud subscription

lkjbdhasf

2024-05-01 09:12:18

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No More recodings since Cloud subscription

2024-05-01 09:12:18

Tags: #Tapo Care #Recording

Model: Tapo C520WS

Hardware Version: V20

Firmware Version: 1.2.7

My cloud trial ended, and I subscribed to the tapo cloud

since then my cam is no longer storing videos

The live view is working fine. But nothing is stored

Before the subscription, the videos were stored just fine.

Detection is enabled

1 Reply

Solla-topee

2024-05-06 11:58:35

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Registered: 2020-05-19

Re:No More recodings since Cloud subscription

2024-05-06 11:58:35

@lkjbdhasf

Hi,
You can refer to the below instructions to troubleshoot if you have no video clips stored on the cloud server after subscribing to the Tapo Care service.
Troubleshooting for cloud video recordings of Tapo Camera

If the problem remains, please help confirm the test results of the above steps.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

lkjbdhasf

2024-05-01 09:12:18

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Registered: 2024-05-01

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No More recodings since Cloud subscription

No More recodings since Cloud subscription

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