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PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

Mayte0110

2024-06-21 16:06:00 - last edited 2024-06-28 03:49:00

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PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

2024-06-21 16:06:00 - last edited 2024-06-28 03:49:00

Tags: #Tapo Care #TP-Link ID Related

Model: Tapo C200

Hardware Version: V2

Firmware Version:

Since March 5, 2024 I renewed my subscription.

I changed my mobile phone and now the TAPO app does not recognize my subscription.

Can you please help me.

1 Accepted Solution

Solla-topee

2024-06-24 09:05:51 - last edited 2024-06-28 03:49:00

Posts: 13704

Helpful: 2366

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Registered: 2020-05-19

Re:PROBLEMS WITH MY TAPO CARE SUBSCRIPTION-Solution

2024-06-24 09:05:51 - last edited 2024-06-28 03:49:00

@Mayte0110

Hi,
The Tapo Care subscription has nothing to do with the phone but has something to do with the TP-Link account. Please ensure that you have used the correct TP-Link account(email address) to log in to the Tapo app.

If you still have the old phone, go to your old/new phone>Tapo app>Me page to check if you have logged in to the Tapo app with the same account.

If so, send your TP-Link account and your camera's MAC address to me(@Solla-topee) via a private message.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Solla-topee

2024-06-24 09:05:51 - last edited 2024-06-28 03:49:00

Posts: 13704

Helpful: 2366

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:PROBLEMS WITH MY TAPO CARE SUBSCRIPTION-Solution

2024-06-24 09:05:51 - last edited 2024-06-28 03:49:00

@Mayte0110

If you still have the old phone, go to your old/new phone>Tapo app>Me page to check if you have logged in to the Tapo app with the same account.

If so, send your TP-Link account and your camera's MAC address to me(@Solla-topee) via a private message.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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iPlayedThis

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a week ago

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Registered: 2024-12-13

Re:PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

a week ago

I have the same problem. I cannot see my subscription in my iPhone, iTunes or anywhere in my apple account. I can however see the payment that I made with my credit card, from this account. When I try to go on the Tapo Care account, it sends me to my iPhone. I need help canceling the subscription.

Mayte0110

2024-06-21 16:06:00 - last edited 2024-06-28 03:49:00

Posts: 20

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-07-17

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