AX72 Freezing every 10-12 hours
AX72 Freezing every 10-12 hours
My Archer AX72 has started completely freezing (and all connected devices lose Internet) every 10-12 hours, and only a power cycle resolves the issue. It seems to only happen when used with a WPA-8631P (V4) extender kit. I've tried a full factory reset on the extenders and they are on the latest firmware too.
Has anyone else experienced anything similar / ideally got a fix as I'm out of ideas now.
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Hi@Shozer,
Thank you for reporting your issue to community.
Did you remove the powerline system and test the network on the router separately?
For your issue,please try the suggestions below:
- Change the powerline adapter location: Try plugging the adapter into a different circuit (such as a socket in a different room) to eliminate circuit interference;
- Check the router's DHCP lease time. If it is 12 hours, you can change it to 24 hours for comparison;
- Check whether the router and powerline adapters have reboot schedule;
- Turn off the powerline adapter's power saving mode:How to enable/disable power saving mode on powerline adapters
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@Shozer I am facing the same problem on my Archer C80 model. There is no problem if the extender is disconnected. It's been three or four months and still no solution. I have helped the developers with all kinds of information, but they still haven't been able to solve the problem . I don't understand what to do.
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Hi @Shozer
I also have exactly the same problem but on router Archer C6 V4.
If I have the extender on then the router stops working and I can only fix it by turning power on and off. At the moment I have disconnected the extender so that router works, while waiting for TP Link to fix the issue.
However like Koushik7788 said it is taking TP Link some time to resolve and fix this issue unfortunately.
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I did a Factory reset on my router on Saturday and ran that with no extenders for 48 hours without any issues.
on Monday I connected 2 extenders, but with One Mesh / Easy Mesh disabled - the network is still stable.
Tomorrow I'm planning to re-enable One Mesh / Easy Mesh to see what happens then. Did / do you have that enabled when you were getting the issue ?
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Hi,
The powerline socket made no difference at all.
I couldn't find a leasetime setting either on the Tether App or the Web management page - could you advise where I can find this please ?
The router had / has a reboot schedule of monthly (on the 15th at 3am) - which doesn't correspond to the Freezing issue.
Since my original post I've disabled Easy Mesh / One Mesh and so far the network has remained stable. I plan on re-enabling this tomorrow as a test to see what that does. Ideally I'd like that enabled as this was one of the benefits to the setup I went for.
Thanks
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Hi@Koushik7788,
We understand your eagerness to solve the problem. The engineering team has received your complete case information and is currently conducting a comprehensive analysis based on the device operation log and usage environment data. Since the causes of similar faults in different models of equipment may vary greatly, engineers need to conduct special troubleshooting based on the characteristics of your equipment, which may require more professional testing time.
To ensure the efficiency of problem handling, it is recommended that you communicate with engineers through a dedicated email channel. If you have new information to add, you can send it to the engineer by email, and the engineer will give priority to it.
Considering the topic classification characteristics of the technical discussion area, the troubleshooting solutions for different models of equipment may be different. Centralized communication channels will make it easier for engineers to focus on your case, and it will also help other users quickly find solutions for the same model. Thank you for your cooperation in information collection. We will continue to provide high-priority support for your problem-solving.
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If you have more information, please add it to the post you posted, so that we can focus on your case. It is not recommended to repeat your problem in other posts, because centralized communication channels will be more conducive to engineers focusing on your case.
The causes of similar faults in different models of equipment may vary greatly. We need to conduct special inspections based on different equipment characteristics to help users quickly find solutions for the same model.
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As per Shozer's original post.
"Has anyone else experienced anything similar / ideally got a fix as I'm out of ideas now."
My response was to help & assist Shozer...as the request for help could be from "anyone".
If TP Link aren't keen on this. Then perhaps TP Link needs to consider adding a new official rule that you're no longer allowed to request help unless it's from TP Link - otherwise in the meantime it's for "anyone" to reply who is willing to help.
I just can't believe you're actually complaining about people trying to help and assist one another in a forum.
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Hi@Tristen89,
We welcome enthusiastic users to help each other in the forum. We have some cases where some enthusiastic and technically knowledgeable users provided good suggestions.
I think you misunderstood me, or I didn't express it correctly. Please forgive me if it offends you.
Just for your question, because I want to focus on or follow up on your case, but your reply is not concentrated in one post, it is difficult for me to collect information and follow up.
Shozer mentioned that the problem can be solved after the powerline extender is removed. Is the extender you mentioned also a powerline extender? Or a range extender?
If it is a range extender, is the model 850RE/855RE/854RE/860RE/RE105 one of them? Is the specific problem that the range extender causes the client connected to the main router to have no internet?
If it is one of the models, then we can basically judge that your problem is inconsistent with Shozer's problem. We have the firmware of the range extender to solve this problem.
I suggest you start a new thread at https://community.tp-link.com/en/home/forum/32, and I will follow up on your case individually. If you have more details, you can also provide them to me in your thread, which will also help us work together to solve your device problem.
Thank you for your kind understanding and cooperation.
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