Occasionally we have received feedback that users are not receiving notifications from the Deco APP about updates or when a new device joins the network.

In this article, we will provide some possible suggestions for your consideration.

1. First, Make sure your Deco firmware and Deco both are up-to-date.

2. Make sure "Notifications" are enabled on the Deco APP>APP Settings> Notifications

3. Confirm that "Connection Alerts' are properly configured.How to configure the Connection Alerts feature on the Deco app

4. Then check whether there is a notification in the "Message" of Deco.

• If there isn't either, please help us reproduce the issue again and save the APP log & system log after:
  • Force close, then reopen the Deco APP
  • Forget and reconnect the device to the Deco Mesh to manually trigger the connection alert.
  • Submit the Deco APP log(How to submit Deco APP log) together with the web UI system log(Deco web interface login).

• If there is, "Connection Alers" and "Notifications" on the Deco are working properly, there might be something wrong with the interaction between the Deco APP and your mobile phone.
  • Confirm that "Allow Notification" has been enabled for the Deco APP on your mobile phone. Usually, it is under Settigns>Notification>Select "Deco"
  • 
  • Check whether you can receive notifications from other APPs on the phone.
  • Log into the same account ID on another mobile phone to see whether it received notification.
  • Still no improvement, please submit the Deco APP log togther with the model number & OS of the smart phone.

Related Article:

Why did I receive a new device connection alert when a known device joined the network?