Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service
Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service
a week ago - last edited a week ago
Model: Archer AXE75  
Hardware Version: V1
Firmware Version:

Help.  I'm trying to replace my Plusnet Hub2 router with the AXE75. But when I susbtitute the AXE I cannot connect to the broadband service.  I can access the AXE75 and change settings, but nothing I have tried is getting the flow in from the fibre line to my router.

 

As I'm on full fibre I have a BTOpenreach ONT on the wal and connect with ethernet cable to the WAN port on my AXE  (just the same as the Plusnet Hub2).  Wifi picks up mesh devices and connects to all my devices.  Just no internet connectivity.

 

Anyone got any ideas?  Or do I need to get Plusnet to do something?

 

TIA

  0      
  0      
#1
Options
2 Accepted Solutions
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service-Solution
a week ago - last edited a week ago

  @Sukitansee 

 

Hi,

 

Theoretically it should work after you have configured the Internet connection settings of the AXE75 as per the section "What settings should I use for a fibre router that's connected to a BT Openreach modem?" of this website   https://www<dot>plus<dot>net/help/broadband/broadband-connection-settings/   (replace <dot> with .)

Recommended Solution
  0  
  0  
#2
Options
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service-Solution
a week ago - last edited a week ago

  @Sukitansee 

 

Hi, 

 

According to a post on plusnet community page 

 

This should be what you need to get it up and running 

 

 

If you've already done this then I'd advise turning off the modem and the router then turn on the modem then the router then see if that sorts it 

 

Recommended Solution
  0  
  0  
#3
Options
6 Reply
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service-Solution
a week ago - last edited a week ago

  @Sukitansee 

 

Hi,

 

Theoretically it should work after you have configured the Internet connection settings of the AXE75 as per the section "What settings should I use for a fibre router that's connected to a BT Openreach modem?" of this website   https://www<dot>plus<dot>net/help/broadband/broadband-connection-settings/   (replace <dot> with .)

Recommended Solution
  0  
  0  
#2
Options
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service-Solution
a week ago - last edited a week ago

  @Sukitansee 

 

Hi, 

 

According to a post on plusnet community page 

 

This should be what you need to get it up and running 

 

 

If you've already done this then I'd advise turning off the modem and the router then turn on the modem then the router then see if that sorts it 

 

Recommended Solution
  0  
  0  
#3
Options
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service
a week ago

  @Sukitansee 

 

Thanks for the responses guys. Consistent answers too! 😂😂

 

Tried again and got credentials right. I was missing out the "@"plusdsl.<dot>net extension after my username. Plusnet paperwork doesn't include so I just followed print and hit a closed door.

 

All connected and running now. Thanks all.

  0  
  0  
#4
Options
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service
a week ago

  @Sukitansee 

 

 

Glad got it all working 

 

 

Enjoy your tp link router👍🏻

  0  
  0  
#5
Options
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service
a week ago
  0  
  0  
#6
Options
Re:Archer AXE5400 Router - Connecting to Full Fibre Plusnet Service
a week ago
  0  
  0  
#7
Options