Tapo Camera keeps going offline
My outdoor Tapo camera C310 keeps going offline in the past few weeks regulaly I have Tapo camera in the garage (indoor ) C- 110 , works perfectly does not go offline. The C310 is outside of the garage and the C- 110 inside garage . so not sure why this is haapening. The firmawre is the latest 1.4.0
i will appreciate if you could advise .
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. The troubleshooting you did and the test results.
2. Led status on the Tapo C310 when it's offline. If your phone connects to the same Wi-Fi as the camera, is the camera displayed offline on the Tapo app?
3. Please go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send us the RSSI value when the camera is working.
4. How can you recover the camera to work?
Best Regards
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I have re started the camera when it goes offline.then seems to work ok .
the RSSI - 64 , for both cameras , the C310 is outside the garage C110 is inside the garage - RSSI - 64 .
not sure why only the C 310 goes offline , it was working great for the past 2 months , i had this issue previously too , but sorted out after update , seems to be happening again.
Is the C520 or C530 a better camera to buy .?
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Hi,
If the Tapo C310 is working now, you can keep monitoring it for some time and check if it will work fine.
If the problem remains, please provide the following information.
1. How often does the issue occur?
2. What's the Led status on the Tapo C310 when it's offline? Is the camera displayed offline on the Tapo app if your phone connects to the same Wi-Fi as the camera?
3. Please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Please let me know your requirements for the new camera so that we can recommend the right model.
Best Regards
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Hi,
Please refer to the instructions below to collect the camera log and let me know if you have the log file. I'll then escalate the case to our tech team for analysis.
How to get the log of Tapo Camera
Best Regards
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