Tapo c225 keeps going offline
My Tapo C225 camera keeps going off line, every day, making it pretty useless for home security.
The network is stable. The WiFi (mesh network) pod is just 2 meters away!
The blue light is always flashing when it has a silicon sezure.
I have to flip the power to reset it every time, and no I don't want to have to reset the thing every time this happens!
There isn't a firmware update available, having already checked in the app.
This is really getting on my £<<"*>,^ />/@ !!! 😊
hardware v2
firmware 1.0 11
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Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
1. Please send us the results after you follow the above tips to troubleshoot.
2. How many Wi-Fi pods do you have in your home network? Do they use the same SSID & password?
3. Can you connect the camera to an AP/router with a different Wi-Fi name and check if the camera will work fine? I'm afraid the camera roams between the Wi-Fi pods since they use the same Wi-Fi settings, and then the disconnect issue occurs.
Best Regards
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@Solla-topee I believe that I've fixed the issue by setting connection preferences for each IOT device, from the DECO management Android app, to a preferred node on the mesh network, thus to prevent the IOT device from roaming. Whilst other IOT devices in the network didn't experience the same issue as the C225 camera, it seems to have fixed the C225 camera going off line issue. This can be set by going into the DECO app in Android, selecting a specific mesh network node, to which an IOT device is connected, then selecting the IOT device. then set 'connection preference', and selecting a specific preferred connection node i.e. the closest one to the mesh wife network node.
I also set a fixed ip address for the camera too.
I haven't had any issues with the C225 camera going off line since.
I would point out however, that a person who isn't technology savy/inclined, would have an issue with doing this: it shouldn't be necessary, so it doesn't resolve the underlying issue with the TAPO C225 camera device.
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Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
1. Please send us the results after you follow the above tips to troubleshoot.
2. How many Wi-Fi pods do you have in your home network? Do they use the same SSID & password?
3. Can you connect the camera to an AP/router with a different Wi-Fi name and check if the camera will work fine? I'm afraid the camera roams between the Wi-Fi pods since they use the same Wi-Fi settings, and then the disconnect issue occurs.
Best Regards
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@Melon-Head i had the same issue all my network devices at home in one mesh compatibility and all of them are tp link brand with wifi 6 certified: AX3000 4-Stream Wi-Fi 6 Router Extenders: RE600x and 605x and the tapo c225 wi fi 6 advirtised i found the solution by disabling the smart connect feature in the main router and seperate 2.4 and 5Ghz wi fi names and connect my camera straight over 2.4Ghz and it never lost connection again. What means this? I can't get them work under one wifi name which one of the feature of wi fi six in one mesh. I think TP link either aren't aware of how their devices work buggy or they pretend they don't know what is going on. Those extenders are all in one mesh combility list yet they can't communicate without going buggy like dropping whats app calls during talk. it's a malfunction engineering.
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Hi,
For the reported issue, if you are willing to further troubleshoot, please confirm:
1. The model number, hardware, and firmware version of the AX300 router.
2. The hardware and firmware version of your range extenders.
3. Please describe your network diagram in detail, such as which range extender connects to the router/RE, the camera connects to which RE/router, etc.
4. Send me(@Solla-topee) the camera's MAC address via a private message.
Best Regards
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@Solla-topee
The hardware and firmware version of the range extender: DECO XE75 wifi node: 1.2.13 Build 20240927 Rel. 49388. This uses ip address reservation: the TAPO c225 (2.0 firmware 1.0.11 - no updates available) ip address has been changed to fixed but this hasn't fixed the problem of the camera going off line.
Network diagram in detail, such as which range extender connects to the router/RE, the camera connects to which RE/router, etc.
TAPO C225 ---> DECO XE75 firmware 1.2.13 --->
main wifi node DECO XE75 firmware 1.2.13 ---> Router BT Hub
Is it possible to roll back the firmware of the C225 camera? Perhaps the firmware revision 1.0.11 is duff and hasn't been properly system tested.
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update: the C225 v2 camera is now going offline after an even shorter time, in a matter of minutes, consistently!!!
If TPLINK can't resolve this, I will leave a very daming review on Amazon, from where I bought this lousy hardware!
I'm NOT impressed at all!!!
I have wasted too much time on this. Please get your developers to pull their finger out of where the sun doesn't shine and fix it!!!
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Hi,
1. Tapo cameras do not support downgrading the firmware version.
2. You can refer to the instructions below to adjust settings on the Deco and check if they are helpful.
Optimize IoT Device Stability with Mesh Networks
Best Regards
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@Solla-topee I believe that I've fixed the issue by setting connection preferences for each IOT device, from the DECO management Android app, to a preferred node on the mesh network, thus to prevent the IOT device from roaming. Whilst other IOT devices in the network didn't experience the same issue as the C225 camera, it seems to have fixed the C225 camera going off line issue. This can be set by going into the DECO app in Android, selecting a specific mesh network node, to which an IOT device is connected, then selecting the IOT device. then set 'connection preference', and selecting a specific preferred connection node i.e. the closest one to the mesh wife network node.
I also set a fixed ip address for the camera too.
I haven't had any issues with the C225 camera going off line since.
I would point out however, that a person who isn't technology savy/inclined, would have an issue with doing this: it shouldn't be necessary, so it doesn't resolve the underlying issue with the TAPO C225 camera device.
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