TC82 camera going offline

TC82 camera going offline

TC82 camera going offline
TC82 camera going offline
2025-01-25 12:22:27 - last edited 2 weeks ago
Model: TC82  
Hardware Version:
Firmware Version: 1.0.23

Hi there - my camera keeps going offline. I get a notification that it is offline then another a while later saying it is back online. 

 

Connection to mesh network is fine, as is the battery. 

 

Started around the time of the cold snap in UK but assume -10c is OK for the camera. 

 

Help appreciated. 

 

Thanks 

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#1
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1 Accepted Solution
Re:TC82 camera going offline -Solution
3 weeks ago - last edited 2 weeks ago

  @bobbyperyer 

 

so I had same . Two things I did 

 

1) on the deco mesh settings i set connection to 2.4 ghz 

2) on Tapo app in Battery Status - I set Working Mode to - High Performance. 
 

since then has been fine . So far . 

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#2
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4 Reply
Re:TC82 camera going offline -Solution
3 weeks ago - last edited 2 weeks ago

  @bobbyperyer 

 

so I had same . Two things I did 

 

1) on the deco mesh settings i set connection to 2.4 ghz 

2) on Tapo app in Battery Status - I set Working Mode to - High Performance. 
 

since then has been fine . So far . 

Recommended Solution
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#2
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Re:TC82 camera going offline
3 weeks ago

  @MartinPaul thanks for the suggestion, I'll check it out!

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#3
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Re:TC82 camera going offline
a week ago

  @bobbyperyer 

Hi, I to have an issue with my cameras going offline. The signal is showing full bars but it keeps dropping off! Any advice appreciated. Cheers C

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#4
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Re:TC82 camera going offline
a week ago

  @McKenzieColin-1 

Hi,
You can refer to the instructions to troubleshoot: What should I do if my Tapo smart device keeps losing connection or going Offline?
Best Regards

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#5
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