Deco stops Airtel (ISP) modem from working

Ayushya

2024-08-05 10:27:03

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Registered: 2024-08-05

Deco stops Airtel (ISP) modem from working

2024-08-05 10:27:03

Model: Deco M5

Hardware Version:

Firmware Version:

I have an Airtel fibre connection in Gurgaon (India). I installed Deco M5 in January 2024 to extend the coverage in my house. It was working fine until yesterday when i started getting patchy network in my wifi. It kept disconnecting. The Airtel (ISP) modem works fine if I disconnect the Deco device, however, the moment i reconnect Deco to the Airtel modem, the ISP's modem also stops working and says no internet available. Have tried multiple times since yesterday to no avail. Please help

1 Reply

David-TP

2024-08-06 07:52:27

Posts: 12796

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Registered: 2020-04-14

Re:Deco stops Airtel (ISP) modem from working

2024-08-06 07:52:27

@Ayushya

Hi, Is the Airtel modem back online already?

If the ISP modem is active now, for the "patchy network" of Deco M5, can you help me check more details:

1. Which case here is more like your current network issue?

Fix unstable connection when connected to the Deco network

I think it might be the case 3

It is also suggested to set a different Deco as the main Deco in case the instability issue was caused by a specific unit:

How to replace the main Deco with another Deco

Thank you very much and best regards.

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Deco stops Airtel (ISP) modem from working

Deco stops Airtel (ISP) modem from working

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