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Ring Video Doorbell 4 live video times out

tacky1052

2024-06-15 05:49:14

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Registered: 2024-06-15

Ring Video Doorbell 4 live video times out

2024-06-15 05:49:14

Tags: #IoT Network

Model: Deco X50

Hardware Version:

Firmware Version: 15.1 Build 20240417 Rel.52783

When I launch Live video on Ring Video Doorbell 4 connected to X50, it times out.

If I toggle the device isolation setting on and off, it connects fine immediately after switching, but times out the second time or after a period of time.

The settings are as follows

IoT network: enabled
- Security: WPA2
- Band: 2.4GHz only　
Fast Roaming: Disabled
Beamforming: Disabled
NAT forwarding:
- SIP ALG: Enabled
- UPnP: Enabled
Ring Video Doorbell 4
- Connection settings:
  - Preferred Deco: (select nearby Deco)
  - Preferred Wifi band: 2.4GHz
- Priority: Disabled
- Mesh technology: Disabled
- Device Isolation: Enabled

WiFi signal is not bad.

Please let me know if you know how to deal with this problem.

3 Reply

David-TP

2024-06-18 11:17:01 - last edited 2024-06-18 11:17:27

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Re:Ring Video Doorbell 4 live video times out

2024-06-18 11:17:01 - last edited 2024-06-18 11:17:27

@tacky1052

Hi, Thank you very much for your time and patiece.

I find that Ring Live View will automatically time out after around 10 minutes.

https://support.help.ring.com/hc/en-gb/articles/208144516-Using-Live-View

Or Do you mean that, just after launching Live video, it times out immediately?

---If yes, are you able to constantly reproduce this issue?

Does it make any difference if connecting the Ring Doorbell to the 2.4GHz of the Main Network?

Thank you very much and wait for your reply.

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tacky1052

LV1

2024-06-22 03:27:48

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Registered: 2024-06-15

Re:Ring Video Doorbell 4 live video times out

2024-06-22 03:27:48

@David-TP

Thank you for your response.

> Or Do you mean that, just after launching Live video, it times out immediately?

It means connection timeout.

I am not able to connect to Ring live video.

> ---If yes, are you able to constantly reproduce this issue?

Yes.

> Does it make any difference if connecting the Ring Doorbell to the 2.4GHz of the Main Network?

I tried, but there was no difference.

tacky1052

LV1

2024-07-15 08:08:21

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Registered: 2024-06-15

Re:Ring Video Doorbell 4 live video times out

2024-07-15 08:08:21

@David-TP I have posted a screenshot to make it easier to see how it works. I am guessing that some service in Deco is preventing Ring from accessing anything related to Live View, since it is possible to use Live View for a while after making the configuration change.