To use the latest supported 802.11AX wireless network card, I bought TX3000E to work with my Wi-Fi 6 router, but unfortunately, it brought me great difficulties to install and use it. My computer did not even recognize its wireless existence.

 

TP-Link FAQ display requires the computer to detect the network card device, but my computer cannot identify the device. It doesn't show anything in the device manager.

 

After looking up relevant information on the forum and consulting relevant personnel of TP-Link, they gave me some suggestions, hoping to bring some help to you.

 

Suggestion one:

Change another PCI-E port, especially don’t use the PCI-E 16X, you can use PCI-E 4X/1X or other ports.

 

I change to install my TX3000E to the PCI-E 1X interface.

 

Suggestion two:

Upgrade the BIOS on the motherboard.

 

Since I was using ASUS H170 PRO GAMING ATX LGA1151 Motherboard, I updated my BIOS on the official site.

 

 

So excited to me it worked, I could see the TX3000E in my device manager and installed the driver to use!!!

 

Suggestion Three:

Get into Windows safe mode to install the TX3000E.

 

One forum user told me that he successfully installed the network card after entering safe mode.

He shared TP-Link's official information with me, which may help some people.

 

How to get into Windows safe mode: https://www.tp-link.com/support/faq/791/.

 

Suggestions Four:

Test the adapter on another motherboard/computer.

 

If you can get the adapter work on another motherboard, it's probably incompatible with the specific motherboard, you will need to work it out with the TP-Link engineers. Prepare the model number of your motherboard that is not working with the adapter in case they need to investigate or debug.

 

Suggestions Five:

I also saw some customers in the community mentioned their adapter cannot be detected adapter the PC is restarted, I, fortunately, don't have this issue with mine, but I think you can try to disable the Power Management on the PC to give it a shot.

 

You can launch the Device Manager, double click the Wireless Adapter, then you will find the Power Management, uncheck the Allow the computer to turn off this device to save power, save this to monitor again:

 

If you have the same problem, I hope these suggestions can help you!