@Kevin_Z Goodday,

i'm from Holland, when i bought this router it was "assured" by TP-Link that "full/one mesh" would be supported (as you and your colleagues so willingly admitted as such over the internet, but "heck, stront happens and stuff changes", so it's easy to ask me to contact my reseller (i did, he said: nope).
TP-Link as a manufacturer is responsible in Europe, not me or any consumer or even a reseller.

TP-LINK IS 100% accountable, so i suggest you step of your high horse, and fix this problem soon, because i'm more then happy to spend another few emails to your company, but if you operate in Europe, you have to follow their laws.......

Only thing i can reply with i can think off.... "Heck, stront happens and stuff changes" once your trade license in Europe is revoked.

And now i'm gonna buy myself, well, don't know yet, i do know that i'll take a sledgehammer to my AX50 and kiss him goodnight.

@Kevin_Z This is so disappointing. I purchased your AX3000 along with the RE505X extender earlier this year.  TP-Link advertised them as mesh capable with a coming firmware upgrade.  I am just learning these statements were inaccurate, and it is now past the retailer's return date.  What recourse do I have to swap your mislabeled router with one of your mesh-compatible AX routers?

Please put yourself in my shoes, Kevin.  This is not an unreasonable request.  I simply believed what TP-Link stated about the product.  Thank you.

@Kevin_Z 

It's sad that we’re in 2021 and a “premium brand new” router won't support this feature when cheaper TP-link models already do. I’ll surely remember this when people ask me for router recommendations and for my future purchases. Extremely dissatisfied with the company.

@Kevin_Z Hello, I recognize that you are an employee, and not individually responsible for these decisions, but as the company's rep on this forum I must direct my question to you. You have repeatedly stated "we don't suggest our customers buy a product just based on the 'coming soon' or 'will support it' features as plans always change". Which begs the question, if your coming soon claims are not there to encourage the purchase of a device then why the f***k are they there in the first place? This truly does smack of false advertising, and in some countries at least, there are laws about that. I certainly hope that rather than simply issuing blanket apologies, you are in fact communicating up the chain just how pissed off many of TP-Link's customers are about this. 

@Kevin_Z 

That is absolutely, outrageously, unacceptable. I also purchased this router with the idea of using onemesh once we move houses (for network coverage extension). 

@Kevin_Z 

Some of us purchased the AX50 due to the fact that it was advertised as it will support one mesh, now TP link says it is not getting the one mesh support. You can see why we are very upset about this as we would not have purchased this router if that sentence of support comming soon wasn't on the product page. If you were planning to do the firmware upgrade to the AX50 when the statement was on the product page and it wasn't just false advertising then I understand that things don't always work out as it should, that said, the fact that we bought the router for a purpose that it cant be used for as promised now. To be reasonable and fair to your clients I think that you must either exchange it with one with similar specs that support one mesh or give a partial refund/coupon to buy a new one as we do feel cheated as this point.