@TPuser333 Yes thank you. i also contacted tp-link support via email. will update

@js001 I contacted tp-link suppport via email. will update ..

Well what can we do ?

@Dave__S it's a real bummer, how can we get TP-link attention on this matter? perhaps inside the app details or in the App Store / Google play store there is an email for the app support?

@js001 @Dave__S Don't give up ! what tp-link saying about factory reset to the router is BS! there is definitely a problem with the app. in my case it's not a router but this device I got from my...

@Dave__S Same problem here. is there a way to report this bug to tp-link ?